Loan Servicing Specialist- Case Processor

Regions Bank; Hattiesburg (MS); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Life Insurance

Job summary

Regions Bank in Hattiesburg, Mississippi, is seeking a Default Solutions Processing Specialist to resolve delinquency status of past due customer accounts, either in-house or with third parties.

The role requires 2 years of related experience, high attention to detail, and strong customer service skills. Must be able to collect payments, maintain accurate records, and coordinate with trustees and attorneys as needed.

Qualifications

• Interpret and ensure compliance with rules, regulations, and industry guidance.
• Can work in a fast-paced environment and handle multiple tasks.
• Proficient in Microsoft Excel and Word for documentation and reporting.
• Strong customer service and organizational skills.
• Two years of related experience in a collections/accounts role is preferred.
• Attention to detail in handling delinquency files and paperwork.

Responsibilities

• Resolve delinquency status of past due accounts.
• Collect delinquent payments from customers.
• Ensure files and paperwork are properly completed and accurate.
• Contact outside parties to collect or clarify documentation.
• Monitor time tracking and compliance with risk management rules.
• Coordinate with trustees and attorneys on payment discrepancies.

Skills

Regulatory compliance

Detail oriented

Strong customer service

Strong organization skills

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Key Responsibilities:

• Monitor and manage customer loan payments to ensure accuracy and timely processing.
• Handle accounts involved in financial restructuring and court-administered repayment plans in compliance with applicable regulations and company policies.
• Serve as the primary point of contact for trustees, attorneys, and internal business partners regarding account status and payment activity.
• Review legal documents, court filings, and correspondence to ensure proper account maintenance.
• Coordinate with trustees and attorneys to resolve payment discrepancies, claims, and account-related issues.

Preferred Qualifications:

• Experience managing accounts associated with financial hardship, , or court-supervised repayment plans.
• Knowledge of foreclosure and loss mitigation processes.
• Experience working directly with attorneys, trustees, and external legal partners.

Hours:

Monday-Friaday

8am-5pm

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$39,150.00 USD

Median:

$47,286.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.