Loan Servicing Specialist- Case Processor

Regions Financial Corporation; Hattiesburg (MS); On-site; USD 42,000 - 68,000; Full time

Job summary

Regions Financial Corporation seeks a Loan Servicing Specialist- Case Processor to resolve delinquency status on past-due accounts, either in-house or via third parties, while coordinating with trustees and attorneys. The role requires attention to detail and the ability to work in a fast-paced environment.

Responsibilities include monitoring payments, ensuring accurate filings, and maintaining compliant documentation.

Qualifications

• High School Diploma or GED required.
• Two years of related experience.
• Ability to interpret and ensure compliance with applicable rules and regulations.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Monitor and manage customer loan payments to ensure accuracy and timely processing.
• Resolve delinquency status through in-house recovery or through a third party.
• Coordinate with trustees and attorneys to resolve payment discrepancies and account-related issues.
• Ensure files and paperwork are properly and accurately completed.

Skills

Attention to detail

Regulatory compliance

Fast-paced work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Loan Servicing Specialist- Case Processor

Location 5214 Lincoln Road Extension, Hattiesburg, MS 39402, United States of America Category Contact Center/Operations Job Id R106104

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word

Key Responsibilities:

• Monitor and manage customer loan payments to ensure accuracy and timely processing.
• Handle accounts involved in financial restructuring and court-administered repayment plans in compliance with applicable regulations and company policies.
• Serve as the primary point of contact for trustees, attorneys, and internal business partners regarding account status and payment activity.
• Review legal documents, court filings, and correspondence to ensure proper account maintenance.
• Coordinate with trustees and attorneys to resolve payment discrepancies, claims, and account-related issues.

Preferred Qualifications:

• Experience managing accounts associated with financial hardship, , or court-supervised repayment plans.
• Knowledge of foreclosure and loss mitigation processes.
• Experience working directly with attorneys, trustees, and external legal partners.

Hours:

8am-5pm

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements