Loan Servicing Specialist

AgWest Farm Credit; Spokane (WA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid days off: vacation, sick, and hol

Employee Assistance Program

Wellness Program

Jeans are welcome at work

Job summary

AgWest Farm Credit is seeking a Loan Servicing Specialist I or II to join the Specialized Lending department in Spokane, Washington (Headquarters). The role involves monitoring and servicing activities to support credit administration and related services.

The position offers base salary ranges for Level I and II, with relocation assistance for eligible candidates. Responsibilities include escrow monitoring, insurance and tax oversight, loan reconveyances, and customer support for lending

Qualifications

• High school diploma or equivalent.
• Ability to learn and utilize a wide variety of loan servicing systems.
• Knowledge of and ability to demonstrate effective customer service skills.
• Ability to learn, understand and complete credit and financial documents.

Responsibilities

• Perform loan servicing activities such as escrow account monitoring, mortgage modifications and loan amendments.
• Monitor flood and hazard insurance and taxes and initiates force placed insurance coverage as necessary.
• Monitor and follow up on past due accounts and taxes to ensure appropriate loan classification.
• Process loan reconveyances and mortgage satisfactions.
• Identify and process loan servicing actions.
• Provide support to customers, AgWest employees and third-party vendors for multiple specialized lending programs.
• Identify and resolve customer issues in a timely manner.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.

Skills

Customer service

Credit knowledge

Financial documents

System navigation

Education

High school diploma or equivalent

Job description

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Loan Servicing Specialist I or Loan Servicing Specialist II to join our Specialized Lending department in Spokane, Washington (Headquarters). This full-time position reports to the Director, Central Servicing and performs monitoring and servicing activities, and a variety of portfolio management duties, to support the administration and extension of sound, constructive credit and related services.

Compensation Information

The base salary range for this position in Spokane, Washington is:

Level I:
Typical starting range: $40,000 - $51,900
Full base salary range: $40,000 - $57,800
Annual performance-based incentive target is 6% of base.

Level II:
Typical starting range: $44,200 - $58,900
Full base salary range: $44,200 - $66,200
Annual performance-based incentive target is 6% of base.

*Relocation assistance will be provided to eligible candidates who must relocate to accept this position.

• Perform loan servicing activities such as escrow account monitoring, mortgage modifications and loan amendments.
• Monitor flood and hazard insurance and taxes and initiates force placed insurance coverage as necessary.
• Monitor and follow up on past due accounts and taxes to ensure appropriate loan classification.
• Process loan reconveyances and mortgage satisfactions.
• Identify and process loan servicing actions.
• Provide support to customers, AgWest employees and third-party vendors for multiple specialized lending programs.
• Identify and resolve customer issues in a timely manner.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.

Travel Requirements

• AgWest employees may occasionally be asked to travel for conferences, training and/or all-staff or team meetings that fall outside the role's standard travel requirements.

Minimum Qualifications

• High school diploma or equivalent
• Ability to effectively learn and utilize a wide variety of systems/software
• Knowledge of and ability to demonstrate effective customer service skills
• Ability to learn, understand and complete credit and financial documents

Preferred Qualifications

• At least two years’ relevant work experience in lending, banking, or related field
• General knowledge of applicable credit laws, regulations, investigation and verification practices
• Knowledge of credit and legal terminology, AgWest loan and interest rate programs, and financial services related procedures and forms
• Knowledge of AgWest loan closing procedures

Benefits Offered by AgWest

• Medical, dental, and vision insurance
• Basic term life and AD&D insurance (fully paid for by the company)
• Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
• Employee Assistance Program
• Wellness Program
• Jeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees will not be sponsored for work authorization, including but not limited to H-1B, OPT, CPT, TN, J-1, or STEM.

Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.