Loan Servicing Specialist

Minnesota Council of Nonprofits; Saint Paul (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision & life-ins

Health Savings Account

Teladoc virtual healthcare

401(K)

Paid Time Off

Sick and Safe Time

Paid Family Medical Leave

Job summary

The Minnesota nonprofit landscape benefits from a dedicated Loan Servicing Specialist who coordinates loan committee activities, prepares documentation, and maintains accurate records. You will support borrower communications, monitor accounts, and assist with delinquencies and collections while contributing to special lending programs.

Responsibilities include closing documentation, on-going loan servicing, and providing administrative support to ensure compliant, timely operations and

Qualifications

• Bachelor's degree or equivalent work-related experience.
• 3+ years of loan servicing and/or collections experience.
• Working knowledge of Word and Excel.
• Experience in multicultural settings.
• Ability to work independently and manage multiple tasks under tight deadlines.

Responsibilities

• Schedule and coordinate loan committee meetings and agendas.
• Prepare and file loan closing documents and collateral records.
• Review loan portfolios and discuss delinquencies with staff.
• Monitor delinquent borrowers and collaborate with collection agencies.
• Support special lending programs and report on outcomes.
• Assist with organizing annual staff and committee retreats and other duties.

Skills

Independence

Communication

Attention to detail

Organization

Problem solving

Education

Bachelor's degree or equivalent

Tools

Word

Excel

Job description

The Loan Servicing Specialist plays an important role in supporting NDC’s lending operations by coordinating loan committee activities, preparing loan documentation, maintaining accurate records, and providing ongoing loan servicing support. This position is also responsible for monitoring borrower accounts, supporting delinquency resolution and collections efforts, and ensuring timely communication and documentation throughout the life of the loan.

Key Responsibilities

Loan Committee administration

• Schedule all internal and external loan committee meetings
• Develop and create the loan committee meeting agenda
• Organize and send out the loan packages to all members and staff on a timely basis
• Document and record all meeting minutes and notes

Closing Documentation

• Create all loan closing documentation including approval and denial letters
• Record/file collateral (UCC, Vehicle Lien and Mortgage)
• Perform quality review of all loan files (e-files and paper)

Loan Servicing

• Conduct one-on-one meetings with Loan Officers and Loan Portfolio Manager to review loan portfolio
• Create loan modification agreements and work with the loan officer and borrower to resolve the delinquencies
• Keep close communication with borrowers during the life of the loan and collect any update documentation needed.
• Collect quarterly or annually financial statements, tax returns, insurance certificates, and other required documentation to ensure compliance with loan requirements.
• Prepare the payoff packet, including release of collateral

Collections

• Monitor and communicate with borrowers who become delinquent
• Create and send out demand letters on a timely basis
• Work with a collection agency for final collection efforts

Special Programs

• Provide administrative support for special loan and grant programs
• Coordinate workshops including scheduling, logistics, participant communications, and preparation of materials
• Track lending program outcomes and maintain accurate records for reporting and compliance purposes
• Prepare lending program reports and summaries for internal and external stakeholders
• Process program-related invoices and support timely payment coordination

Other Duties

• Gather and provide loan activity data to NDC staff for reports
• Organize Lending Team weekly meetings
• Participate in networking events
• Assist with Lending Process and Procedures Guidance
• Assist with organizing annual staff and committee retreats.

Benefits provided to full-time employees

• Comprehensive medical, dental, vision, and life insurance coverage
• Health Savings Account (HAS)
• Teladoc virtual healthcare services, providing convenient access to licensed physicians, including virtual visits and in-home care when medically appropriate.
• 401(K)
• Paid Time Off (PTO)
• Earned Sick and Safe Time (ESST)
• Earned Paid Family Medical Leave (PFML)

Education

• Bachelor's degree or equivalent work-related experience.

Experience

• Must have 3+ years of loan servicing and/or collections experience
• Working knowledge of all business loans, commercial real estate loans and credit builder loans.
• Working knowledge of Word and Excel with the ability to develop spreadsheets.
• Experience working in multicultural settings.

Skills

• Ability to work independently; to prioritize and manage multiple tasks under tight deadlines.
• Detail-oriented, with strong organizational, problem-solving and administrative skills.
• Have excellent written and verbal communication skills.
• Strong work ethics and positive attitude.

Preferred

• Bilingual proficiency is a plus.

Summary

The Loan Servicing Specialist plays a critical role in supporting NDC’s lending operations and ensuring borrowers receive consistent, responsive support throughout the life of their loans. By coordinating loan committee activities, maintaining accurate documentation, supporting portfolio and collections efforts, and contributing to special lending programs, this position helps strengthen NDC’s lending impact and supports the success of small businesses and entrepreneurs.