Loan Servicing Specialist

BD Capital; New Jersey; On-site; USD 60,000 - 90,000; Full time

Job summary

BD Capital, LLC in Warren, NJ is seeking a Loan Servicing Specialist to thrive in a fast-paced growth environment. The role handles onboarding through payoff for performing and non-performing loans, ensuring compliance with applicable laws and regulations.

The position includes onboarding, customer service, collections, workouts, REO, payoffs, insurance, taxes, QC, and vendor management, with emphasis on accuracy, collaboration and process improvement to support a scalable platform.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Real Estate, or related field.
• 3+ years of mortgage servicing experience required.
• Knowledge of Residential Transition / Commercial Loans and Construction Draws a plus.

Responsibilities

• Process new loans in the systems for set up, onboarding and loan servicing.
• Track insurance, taxes, and other escrows for portfolio loans.
• Track insurance lapses and issue forced placed insurance, as required.
• Track loan maturities and follow up with borrowers on extensions and payoffs.
• Review loan payoffs and obtain approval and/or updates prior to accounting wires.
• Manage customer service and collections activities.
• Provide QC for closing packages, closing instructions, and other documents.
• Proactively provide portfolio oversight through the identification of customer credit deterioration and/or payment non-performance.
• Ensure compliance with all applicable servicing related laws and regulations.
• Assist and train servicing employees and other employees, as required.
• Maintain and update the Servicing Policy and Procedure Manual.
• Ad hoc projects, as assigned.

Skills

Mortgage servicing

Data analytics

MS Office

SharePoint

Customer service

Communication

Multi-project management

Analytical thinking

Education

Bachelor's degree in Accounting, Finance, Economics, Real Estate, or related field

Tools

The Mortgage Office (TMO)

Job description

BD Capital is a private lending firm focused on providing flexible, asset-based financing solutions for real estate investors across the country. We specialize in bridge, construction, and rental property loans, supporting borrowers through acquisitions, refinances, and ground-up development projects.

Our platform is built around speed, transparency, and execution. We pride ourselves on moving quickly from term sheet to closing while maintaining disciplined underwriting and a consistent, scalable process. Our team works closely with borrowers and brokers to navigate complex deals, ensuring clear communication and a streamlined experience from start to finish.

At BD Capital, we are not just transaction-focused, we aim to build long-term relationships with our clients by being a reliable capital partner across multiple projects. Internally, we emphasize collaboration, accountability, and continuous process improvement to support our growth and deliver a high level of service on every deal.

Position Summary

We are looking for a Loan Servicing Specialist who thrives in a fast-paced, entrepreneurial growth environment. The Loan Servicing Specialist will assist with the workflow for all performing and non-performing loans from onboarding through payoff in compliance with all applicable laws and regulations. Servicing functions include but are not limited to onboarding, customer service, collections, workouts, REO, payoffs, insurance, taxes, QC, and vendor management.

Responsibilities

• Process new loans in the systems for set up, onboarding and loan servicing
• Track insurance, taxes, and other escrows for portfolio loans
• Track insurance lapses and issue forced placed insurance, as required
• Track loan maturities and follow up with borrowers on extensions and payoffs
• Review loan payoffs and obtain approval and/or updates prior to accounting wires
• Manage customer service and collections activities
• Provide QC for closing packages, closing instructions, and other documents
• Proactively provide portfolio oversight through the identification of customer credit deterioration and/or payment non-performance
• Ensure compliance with all applicable servicing related laws and regulations
• Assist and train servicing employees and other employees, as required
• Maintain and update the Servicing Policy and Procedure Manual
• Ad hoc projects, as assigned

Qualifications

• Deep knowledge of mortgage servicing concepts, practices and procedures
• Experience creating and implementing servicing metrics and data analytics
• Strong working knowledge of MS office and Sharepoint
• Experience with The Mortgage Office (“TMO”) preferred
• Experience developing business requirements and configuring servicing systems a plus
• Strong attention to detail
• Well-developed communication and interpersonal skills with an emphasis on customer service, conflict management, teamwork and coaching
• Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently within established timeframes
• Naturally inquisitive with strong analytical and problem-solving skills
• Demonstrated ability to maintain confidentiality and use discretion in daily activities
• Ability to work in a fast-paced environment under pressure with tight deadlines and constant interruptions
• Self-motivated team player with a strong work ethic and high level of personal accountability
• Positive personality with a high level of integrity
• Valid driver’s license

Education & Experience

• Bachelor’s degree in Accounting, Finance, Economics, Real Estate, or related field
• 3+ years of mortgage servicing experience required
• Knowledge of Residential Transition / Commercial Loans and Construction Draws a plus

Location

Warren, NJ

Employment Type

Full Time

BD Capital, LLC provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law.