Loan Servicing Representative/Specialist - Loan Support

First National Bank Alaska; Anchorage (AK); On-site; USD 29,000 - 32,000; Full time

Job summary

First National Bank Alaska is seeking a Loan Servicing Representative/Specialist to provide moderately complex loan servicing support and escrow functions. You will assist internal and external customers with escalated loan and escrow questions, prepare correspondence, and maintain loan and escrow accounts.

Strong communication and numerical skills are essential. The role offers growth from representative to specialist based on experience, with a Monday–Friday schedule and a competitive hourly

Qualifications

• Two years of loan servicing, banking, or progressively responsible administrative or related experience; or equivalent combination of education/training and experience.
• Preferred: Customer service experience.
• Three years’ loan servicing, real estate, financial industry or related experience; or equivalent combination of education/training and experience.

Responsibilities

• Assists internal and external customers with escalated loan and/or escrow questions and maintains necessary documentation.
• Analyzes and addresses loan and escrow servicing-related issues and customer complaints.
• Reviews reports, researches errors, and reconciles accounts.
• Maintains bank-controlled accounts and remits funds accordingly.
• Stays current on regulations and may direct workflow within the unit.

Skills

Analytical thinking

Logistical thinking

Financial figures

Documentation

Customer service

Written communication

Verbal communication

Time management

Organizational skills

Loan software knowledge

Regulatory knowledge

Typing 45 wpm

10-key calculator

Education

Two years loan servicing experience

Three years loan servicing experience

Tools

Loan management software

Job description

Loan Servicing Representative/Specialist - Loan Support

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.

Loan Servicers provide continuing support and services internal customers for the duration of the loan, ensuring an excellent external customer experience.

Attention Office Professionals: Join the Loan Servicing Support Team!

The successful candidate will have analytical and logistical thinking skills, comfort with financial figures and detailed documentation, customer service skills, excellent written and verbal communication skills, time management and organizational skills. Some lending, loan processing, loan servicing or similar experience or combination of experience and education/training will be required. Knowledge of loan management software programs and current relevant rules and regulations is preferred.

You could start as a representative or a specialist if more experienced; job/salary offer would be commensurate with experience.

Salary Specialist: $23.25/hour minimum

Salary Representative: $21.00/hour minimum

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance.


• Analyzes and addresses loan and escrow servicing-related issues and customer complaints.


• Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies.


• Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly.


• Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training.


• Performs other work-related duties as assigned by supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.


• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.


• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

EDUCATION and/or EXPERIENCE

Loan Servicing Representative Minimum: Two years of loan servicing, banking, or progressively responsible administrative or related experience; or equivalent combination of education/training and experience.

Preferred: Customer service experience.

Loan Servicing Specialist Minimum: Three years’ loan servicing, real estate, financial industry or related experience; or equivalent combination of education/training and experience.

Preferred: Customer service experience.

OTHER SKILLS and ABILITIES

Ability to keyboard 45 wpm and operate a 10-key calculator required; word processing and spreadsheet software experience required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra and to accurately read numbers.

REASONING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.