Loan Servicing Representative

CoreFirst Bank & Trust; Topeka (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

CoreFirst Bank & Trust in Topeka, KS is seeking a Loan Servicing Specialist to manage consumer and commercial loans, post payments, and maintain collateral documentation. The role supports daily operations, reconciliations, and customer inquiries with focus on accuracy and compliance.

The position requires at least 1 year of banking or lending experience, a high school diploma, and strong communication and organizational skills.

Qualifications

• Work involves processing and servicing loan accounts and ensuring compliance with policy.
• Familiarity with loan documentation and collateral requirements preferred.
• Ability to interact with customers and internal teams professionally.

Responsibilities

• Review daily exception reports
• Process Paid Files
• Perform maintenance on both consumer and commercial loans
• Calculate and process payoffs
• Post transactions to loans and general ledger accounts
• Service participation loans
• SBA reporting
• Credit Bureau maintenance
• File NSI/UCCs
• Answer phones to assist both internal and external customers
• Send correspondence as needed
• Fund all loan transactions onto the bank's core system
• Balance GL accounts for loans
• File lien documents with state/county authorities
• Track titles and collateral documentation for lien perfection
• Understand loan collateral and perfection requirements
• Additional Real Estate loan servicing including escrow analysis, PMI reporting, and insurance claim processing

Skills

Communication

Customer Service

Attention to Detail

Problem Solving

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Core banking systems

Job description

Location:**Headquarters 3035 SW Topeka Blvd. Topeka, KS 66611

Role:**Performs a variety of duties related to the servicing and administration of loans.

Hours:**Monday through Friday, 8:00 am to 5:00 pm, other hours and days as needed.

Travel:**Travel is negligible

Essential Functions & Responsibilities

• Review daily exception reports
• Process Paid Files
• Perform maintenance on both consumer and commercial loans
• Calculate and process payoffs
• Post transactions to loans and general ledger accounts
• Service participation loans
• SBA reporting
• Credit Bureau maintenance
• File NSI/UCCs
• Answer phones to assist both internal and external customers
• Send correspondence as needed
• Fund all loan transaction types for processing departments onto the banks core system
• Balance GL accounts for loans
• File lien documents with the appropriate state and county
• Track titles and collateral documentation for lien perfection
• Understanding of loan collateral and perfection requirements

Additional Responsibilities

Servicing of Real Estate Loans that will include the following:

• Investor reporting and servicing
• Escrow analysis/Paying real estate taxes and property insurance
• PMI reporting
• Monitoring and processing insurance claims

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.*

Requirements

Experience

One year of banking and/or lending experience required

Previous loan servicing experience desired

• Education:**High school diploma or equivalent

Skills & Abilities

Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Work requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people.

Competencies

Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management.

Other Skills

• Self-Starter, takes initiative
• Basic accounting
• Microsoft Office proficiency
• Detail/Goal/Solutions Oriented
• Listening, verbal and written communication skills
• Ability to resolve conflicts

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Individuals With Disabilities To Perform The Essential Functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee sits for the majority of the day. Some light physical effort required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must pass a drug screen and background check
• Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in*