Loan Servicing Oversight Analyst

Redwood Trust, Inc.; Denver (CO); On-site; USD 65,000 - 83,000; Full time

Job summary

Redwood Trust is seeking a Loan Servicing Oversight Analyst in Denver to ensure mortgage servicing and default operations meet contracts, investor guidelines, and regulatory standards. The role emphasizes oversight of servicers, sub-servicers, and the MERS system, with responsibilities spanning documentation, reporting, and risk management.

You will review policies, test processes, analyze industry and regulatory trends, prepare reports, and coordinate with vendors, servicers, and internal teams

Qualifications

• High school diploma or equivalent.
• 5+ years mortgage servicing operations experience.
• Broad understanding of mortgage servicing legal requirements.
• Experience with servicing Jumbo prime, conforming, and securitizations.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office applications, including Excel and Access.

Responsibilities

• Support the company’s servicing oversight program in evaluating servicing policies, procedures, and process.
• Partner with servicers on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight.
• Review and analyze servicer reports.
• Perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements.
• Review servicing documentation and prepare loan level forensic analyses.
• Review and decision non-delegated loss mitigation, foreclosure, and REO activities.
• Respond to emails, phone calls, QWRs, and Presidential complaints.
• Analyze and evaluate industry, regulatory, and performance trends.
• Prepare monthly, quarterly, and ad-hoc reports.
• Assist with the development and implementation of systems.
• Develop and maintain policy and procedures.
• Research and respond to inquiries from vendors, and stakeholders.
• Facilitate and participate in monthly calls and periodic on-site reviews with servicers to discuss oversight activities, performance, and trends.
• Register new mortgage loans and facilitate the transfer of existing loans within the MERS system.
• Ensure all MERS-related activities comply with regulatory requirements and internal policies.
• Maintain accurate and up-to-date records of all MERS transactions and activities.
• Generate and submit required reports to MERS and other regulatory bodies as needed.
• Assist with internal and external audits related to MERS activities.
• Provide training and support to staff on MERS-related processes and procedures.
• Identify and resolve any issues or discrepancies related to MERS transactions.

Skills

Mortgage servicing operations

Regulatory knowledge

Communication skills

MS Office (Excel/Access)

Analytical thinking

Multi-tasking

Independent work

Detail oriented

Problem solving

Education

High school diploma or equivalent

Tools

LPS

LSAMS

Fiserv

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Oversight Analyst

*Regular Full-Time Analyst Denver, Englewood, CO, US

The Servicing Oversight Analyst is responsible for ensuring that all loan administration and default administration functions performed by servicers and sub-servicers meet contractual obligations, investor guidelines, regulatory and legal requirements, and accepted servicing practices. The Servicing Oversight Analyst has an elevated level of interaction with internal and external parties including sub-servicers, servicers, and vendors. In addition to servicing oversight, the role is responsible for managing and overseeing the Mortgage Electronic Registration System (MERS) for the organization. This involves ensuring compliance with MERS requirements, maintaining accurate records, and facilitating the transfer of mortgage loans within the MERS system. The incumbent will possess a broad knowledge of collections, loss mitigation, foreclosure, bankruptcy, REO, and can direct servicing activities related to loss mitigation and foreclosure timelines.

Responsibilities & Duties

• Support the company’s servicing oversight program in evaluating servicing policies, procedures, and process
• Partner with servicers on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
• Review and analyze servicer reports
• Perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Review servicing documentation and prepare loan level forensic analyses
• Review and decision non-delegated loss mitigation, foreclosure, and REO activities
• Respond to emails, phone calls, QWR’s, and Presidential complaints
• Analyze and evaluate industry, regulatory, and performance trends
• Prepare monthly, quarterly, and ad-hoc reports
• Assist with the development and implementation of systems
• Develop and maintain policy and procedures
• Research and respond to inquiries from vendors, and stakeholders
• Facilitate and participate in monthly calls and periodic on-site reviews with servicers to discuss oversight activities, performance, and trends
• Register new mortgage loans and facilitate the transfer of existing loans within the MERS system.
• Ensure all MERS-related activities comply with regulatory requirements and internal policies.
• Maintain accurate and up-to-date records of all MERS transactions and activities.
• Generate and submit required reports to MERS and other regulatory bodies as needed.
• Assist with internal and external audits related to MERS activities.
• Provide training and support to staff on MERS-related processes and procedures.
• Identify and resolve any issues or discrepancies related to MERS transactions.

Required Education, Experience, & Skills

• High school diploma or equivalent
• 5+ years of mortgage servicing operations experience with emphasis on mortgage servicing oversight or quality control
• Broad understanding of mortgage servicing legal requirements, including federal, state, and agency guidelines
• Working knowledge of industry standard mortgage servicing systems, such as LPS, LSAMS, Fiserv, preferred
• Prior experience in servicing Jumbo prime, conforming, and securitizations
• Excellent written and oral communication skills
• Proficient in Microsoft Office applications, including Excel and Access
• Ability to work in varied systems
• Proven ability to multi-task, work independently, and working effectively with business partners
• Detail oriented with excellent organizational skills
• Demonstrated problem solving and decision-making skills

A reasonable estimate of the base compensation range for this role is $65,000 - $83,000 annually. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. Our company also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching.

At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity to thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.