Loan Servicing I

Croghan Colonial Bank; Fremont (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid holidays and PTO

Group life Insurance

Short-Term and Long-Term Disability

Job summary

Croghan Colonial Bank in Fremont, OH is seeking a Loan Servicing I to ensure accurate booking of new loans and manage existing loans in the core loan operations system. This on-site role offers a Monday-Friday schedule, competitive salary, and comprehensive benefits.

The position includes handling loan administration, transfers, delinquency processes, payoff quotes, and post-funding activities, with a strong emphasis on accuracy and regulatory compliance to support our customers and branches.

Qualifications

• High school diploma required.
• Experience in banking/loan operations preferred but not required.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Ensure accurate booking of new loans and manage existing loans in core system.
• Handle administrative tasks for loans, including transfers and delinquency procedures.
• Prepare payoff quotes and process post-loan funding and related GL entries.
• Provide customer support across loan servicing areas and collaborate with branches.

Skills

High school diploma

Banking knowledge

Microsoft Office

Attention to detail

Communication

Education

High school diploma

Tools

Microsoft Office

Access

Job description

Loan Servicing I - Full-time, On-site (Fremont, OH)

Build your banking career with an organization that invests in both its employees and the communities it serves. In our Loan Servicing I position you'll play a vital role in ensuring a smooth loan experience for customers while enjoying a competitive salary, excellent benefits, a Monday-Friday schedule with no weekends, paid holidays, and a culture built on teamwork, growth, and mutual success.

Starting Salary

$18.50 - 23.00/hr.

Hours

Monday - Friday, 8:00 a.m. - 5:00 p.m.

About The Job

Ensures the accurate booking of new loans and managing existing loans in the core loan operations system. Handle administrative duties for existing or new loans, including processing transfer of monies and following the procedures for delinquent loans.

Essential Job Duties

• Gather, interpret, and transcribe related files to ensure loan boarding packages are input into the core system according to bank, regulatory and investor guidelines.
  • Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
• Perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines
• Prepare payoff quotes and send to the appropriate party according to bank procedures.
• Process post loan funding, including GL transactions and payments.
• Prepare and complete PMI cancellation requests.
• Review daily reports for maintenance changes.
• Review final mortgage titles according to bank procedures.
• Customer support pertaining to all areas of loan servicing, including payment research, taxes, and insurance.
• Work with branch personnel, both verbally and in writing, in problem solving and question resolution to minimize risk to the Bank and ensure customer satisfaction in the loan closing process.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Develop a proactive internal communication with Loan Servicing Manager to enhance loan servicing and maximize the functionality of the core processing systems.
• Work in coordination with processing teams to ensure that on-boarding is carried out within the assigned parameters of the bank.
• Assist other loan divisions as needed
• Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned compliance training essential to job function.

Requirements

• A high school diploma
• Prior experience in banking, preferably in Loan Operations area, but not required
• Working knowledge of Microsoft Office, Access software and various other software applications
• Understanding of the loan lifecycle, including new loan booking and servicing.
• Familiarity with relevant banking regulations (e.g. Bank Secrecy Act, Patriot Act) and investor guidelines.
• High level of accuracy in reviewing documents and processing loans to ensure compliance with all requirements.
• Strong interpersonal skills for effectively addressing customer inquiries and resolving issues.
• Proficient in verbal and written communication to collaborate with team members and branch personnel.
• Capacity to manage multiple tasks and prioritize effectively within a fast-paced environment.
• Commitment to adhering to regulatory requirements and maintaining ethical standards in all tasks.

What We Offer

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Equal Opportunity and Aff... M/F/Disabled/Vet