Loan Servicing I

The Croghan Colonial Bank; Fremont (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

The Croghan Colonial Bank in Fremont, OH, is seeking a Loan Servicing I to ensure smooth loan experiences for customers. This full-time, on-site role offers a Monday–Friday schedule, competitive salary, strong benefits, and a culture of teamwork and growth.

Starting pay ranges from $18.50 to $23.00 per hour, with comprehensive benefits and opportunities to advance within a community-focused bank that values integrity and customer service.

Qualifications

• Requires a high school diploma.
• Prior banking experience in Loan Operations is preferred but not required.
• Working knowledge of Microsoft Office and Access.
• Understand the loan lifecycle from booking to servicing.
• Familiarity with Bank Secrecy Act and Patriot Act.
• High accuracy in reviewing documents and processing loans.
• Strong interpersonal, verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Commitment to regulatory compliance and ethical standards.

Responsibilities

• Gather, interpret, and transcribe files to input loan boarding packages.
• Perform QA review and loan research in line with guidelines.
• Prepare payoff quotes and send to the appropriate party.
• Process post-loan funding, including GL transactions.
• Prepare PMI cancellation requests.
• Review daily maintenance reports and final mortgage titles.
• Provide customer support for loan servicing, including payments, taxes, and insurance.
• Coordinate with branch personnel to resolve issues and minimize risk.
• Adapt to changing business needs and deadlines.
• Develop proactive internal communication with Loan Servicing Manager.
• Assist other loan divisions as needed and ensure compliance training is completed.

Skills

Microsoft Office

Access

Loan lifecycle knowledge

Banking regulations familiarity

Attention to detail

Interpersonal skills

Verbal and written communication

Multitasking

Education

High school diploma

Tools

Core loan system

Job description

Loan Servicing I - Full-time, on-site (Fremont, OH):

Build your banking career with an organization that invests in both its employees and the communities it serves. In our Loan Servicing I position you’ll play a vital role in ensuring a smooth loan experience for customers while enjoying a competitive salary, excellent benefits, a Monday-Friday schedule with no weekends, paid holidays, and a culture built on teamwork, growth, and mutual success.

Starting Salary -

$18.50 - 23.00/hr.

Hours -

Monday - Friday, 8:00 a.m. - 5:00 p.m.

About The Job -

Ensures the accurate booking of new loans and managing existing loans in the core loan operations system. Handle administrative duties for existing or new loans, including processing transfer of monies and following the procedures for delinquent loans.

Essential Job Duties –

• Gather, interpret, and transcribe related files to ensure loan boarding packages are input into the core system according to bank, regulatory and investor guidelines.
  • Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
• Perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines
• Prepare payoff quotes and send to the appropriate party according to bank procedures.
• Process post loan funding, including GL transactions and payments.
• Prepare and complete PMI cancellation requests.
• Review daily reports for maintenance changes.
• Review final mortgage titles according to bank procedures.
• Customer support pertaining to all areas of loan servicing, including payment research, taxes, and insurance.
• Work with branch personnel, both verbally and in writing, in problem solving and question resolution to minimize risk to the Bank and ensure customer satisfaction in the loan closing process.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Develop a proactive internal communication with Loan Servicing Manager to enhance loan servicing and maximize the functionality of the core processing systems.
• Work in coordination with processing teams to ensure that on-boarding is carried out within the assigned parameters of the bank.
• Assist other loan divisions as needed
• Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned compliance training essential to job function.

Requirements -

• A high school diploma
• Prior experience in banking, preferably in Loan Operations area, but not required
• Working knowledge of Microsoft Office, Access software and various other software applications
• Understanding of the loan lifecycle, including new loan booking and servicing.
• Familiarity with relevant banking regulations (e.g. Bank Secrecy Act, Patriot Act) and investor guidelines.
• High level of accuracy in reviewing documents and processing loans to ensure compliance with all
  requirements.
• Strong interpersonal skills for effectively addressing customer inquiries and resolving issues.
• Proficient in verbal and written communication to collaborate with team members and branch
  personnel.
• Capacity to manage multiple tasks and prioritize effectively within a fast-paced environment.
• Commitment to adhering to regulatory requirements and maintaining ethical standards in all tasks.

What We Offer -

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are -

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Accepting applications through October 20, 2026.

Equal Opportunity and Aff