Loan Servicing Escrow Specialist- Hybrid

Regions Bank; Memphis (TN); On-site; USD 36,000 - 43,000; Full time

Job summary

Regions Bank in Memphis is seeking a Loan Servicing Escrow Specialist to manage escrow accounts for a loan servicing team. The role emphasizes accuracy in escrow analysis, timely payments, and compliance with RESPA/HUD/FHA guidelines.

You will audit vendors, handle escrow processing, and respond to customer questions while supporting process improvements and risk controls. Onsite work with standard training hours is expected.

Qualifications

• Must have High School Diploma or GED.
• One year loan servicing experience preferred.
• Strong understanding of escrow processes and regulatory guidelines.

Responsibilities

• Perform escrow analysis per RESPA/HUD/FHA guidelines.
• Audit escrow vendors and ensure compliance.
• Process escrow payments and annual analyses for loans.
• Maintain accuracy of escrow trailers and related records.
• Support risk management and process improvements within escrow operations.

Skills

Regulatory compliance

Data entry

Excel

Word

Time management

Communication skills

Education

High School Diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Loan Servicing Escrow Specialist maintains escrow accounts administered by the loan servicing group.

Primary Responsibilities

• Receives and provides escrow analysis in accordance with the Real Estate Settlement Procedures Act (RESPA), Housing and Urban Development (HUD), and Federal Housing Authority (FHA) guidelines
• Audits vendors including tax, flood, hazard, and other escrow vendors
• Completes escrow processing including timely payment of taxes and insurance, customer statements, and annual analysis
• Completes escrow research requests
• Monitors and tracks flood insurance for escrowed loans
• Applies and enforces compliance/regulatory matters
• Communicates with customers to assist with various escrow questions as needed
• Investigates and clears outages on general ledger accounts
• Ensures accuracy and integrity of escrow trailers on loans
• Processes private mortgage insurance (PMI) waivers and payments
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• One (1) year of loan servicing or related work experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Training hours

Monday-Friday 7:30-4:30

Following training hours

Monday-Friday 8am-5pm

This position is intended to be onsite, now or in the near future

Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target: $35,862.50 USD

Median

$42,693.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Poplar Main

Location

Memphis, Tennessee

Equal Opportunity Employer/including Disabled/Veterans