Loan Servicing Data & Billing Specialist

Berkadia; Ambler (Montgomery County); Híbrido; USD 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteer hours

Employee Resource Groups

Fertility and family planning services

Parental leave (up to 12 weeks)

Mental health care (free counseling)

Tuition reimbursement

Pet insurance

Resumo da oferta

Berkadia is seeking a detail-oriented Servicing Specialist to act as a subject matter expert on the McCracken servicing system. You will support the Client Relations team with billing issues, loan modifications, and amortization discrepancies, while performing data cleanup and standardization tasks using the Servicing Data Warehouse.

The role requires strong Excel and Cognos skills, plus experience with McCracken Strategy and Query Tools.

Qualificações

• Ability to read, review and understand legal documentation, preferably related to commercial loans.
• Excellent oral and written communication skills.
• Strong organizational, time management and problem-solving skills.
• Self-motivated with attention to detail and results-oriented.
• Advanced proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
• Proficiency with McCracken Strategy and Query Tools.

Responsabilidades

• Serve as a subject matter expert on McCracken, assisting with the resolution of billing and accrual issues.
• Interact with servicing loan administration, client relations teams, and external clients as needed.
• Conduct quality control reviews on new loans entered in McCracken, ensuring correct settings.
• Monitor and maintain loans requiring manual updates due to scheduled changes or billing requirements.
• Act as a point of contact for high-risk system updates to minimize internal fraud risk.
• Manage and respond to department mailbox emails with timely, accurate replies.
• Support end-users of Berkadia’s borrower and investor websites.
• Participate in process improvement and innovation projects.
• Coordinate data cleanup initiatives using the Servicing Data Warehouse.
• Assist in training department members to improve performance and knowledge.
• Write and update department procedures as needed.
• Participate in system upgrade testing or disaster recovery testing.

Conhecimentos

Excel

PivotTables

VLOOKUP

McCracken System

Query Tools

Cognos

Communication

Formação académica

Bachelor’s degree or equivalent

1–2 years experience in a similar position

Ferramentas

McCracken Strategy

Query Tools

IBM Cognos

Descrição da oferta de emprego

Berkadia is seeking a detail-oriented Servicing Specialist to act as a subject matter expert on the McCracken servicing system. You will support the Client Relations team with billing issues, loan modifications, and amortization discrepancies, while performing data cleanup and standardization tasks using the Servicing Data Warehouse.

The role requires strong Excel and Cognos skills, plus experience with McCracken Strategy and Query Tools.