Loan Servicing Coordinator II

Jobtailor; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor is seeking a skilled Loan Servicing Specialist in New York for comprehensive servicing of commercial and SBA loans. You will handle setup, funding, post-closing tasks, and ongoing maintenance within core systems while ensuring data integrity and regulatory compliance.

You'll train new hires, reconcile ledgers, monitor collateral and lien positions, and prepare payoff and release documents. A strong customer-service focus and knowledge of loan documentation are essential.

Qualifications

• High school diploma or equivalent.
• Associate's degree in a related field.
• 3-5 years of customer service experience.
• 5-6 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, regulatory issues.
• Knowledge of loan documentation and servicing systems.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Process post loan transactions across product types.
• Perform loan maintenance in the core system as needed.
• Meet established service levels and benchmarks.
• Prepare payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary service in timeframes.
• Process loan modifications and monitor reporting adjustments.
• Review ARM Rate Notice Report adjustments and borrower correspondence.
• Monitor and reconcile SBA-related reports and liaise with partners.
• Perform all post-closing servicing for SBA loans.
• Ensure data integrity and CECL compliance.
• Train new hires for consistency in servicing operations.
• Reconcile General Ledger accounts and daily balances.
• Monitor collateral records and accurate lien positions.
• Prepare release documents and maintain collateral records.
• Process LOC renewals and paid loan reports.
• Research complex UCC continuations; correct errors as needed.
• Provide support for testing new products and services.
• Manage servicing workflows and audits data requests.
• Coach and mentor less experienced team members.
• Ensure accuracy while meeting SLAs and benchmarks.
• Comply with company policies and federal/state regulations.
• Utilize MS Office and departmental software to gain efficiency.
• Work as part of a team and with on-site equipment.

Skills

Customer service

Regulatory compliance knowledge

Loan documentation interpretation

Education

Associate's degree in a related field

High school diploma or equivalent

Tools

MS Office

Loan servicing systems

Job description

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Complete work to meet the established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established timeframe
• Process loan modifications
• Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower
• Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners
• Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
• Ensure total document and data integrity attributes to comply with CECL data points
• Train new hires to ensure consistency and standardization in servicing commercial loans
• Responsible for reconciliation of General Ledger accounts and daily balancing
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
• Research and process more complex UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Serve as point person for gathering audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Research and correct errors as applicable
• Coach and mentor less experienced team members
• Ensure accuracy while meeting the established service level agreements and benchmarks
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Requirements

• High school diploma or equivalent
• Associate's degree in a related field
• 3-5 years of customer service experience
• 5-6 years of commercial or small business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
• Knowledge of appropriate loan servicing support systems

Core Competencies

Demonstrates expertise in commercial and small business loan servicing, including loan set-up, funding, and compliance with regulatory standards. Proficient in customer service, loan documentation interpretation, and maintaining data integrity within loan servicing systems.