Loan Servicing Coordinator II

Northwest; Warren, Northern (Warren County, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Northwest is hiring a Loan Servicing Coordinator II to oversee daily life of loan servicing for small business and commercial loans. The role includes setting up loans, funding, post-closing reviews, and processing transactions with a focus on outstanding customer service.

You will work with internal partners and ensure data integrity across CECL points, balancing ledgers and maintaining collateral records.

Qualifications

• 3-5 years of customer service experience.
• 5-6 years of Commercial or Small Business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation.
• Knowledge of appropriate loan servicing support systems.
• Ability to work on multiple tasks without compromising quality.
• Ability to look for ways to help customers without introducing risk to the bank properly.
• Efficient communication, time management and organizational skills.
• Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback.
• Ability to assume leadership responsibilities.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed or directed.
• Complete work to meet the established service level agreements and benchmarks.
• Prepare and process payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary customer service in the established service agreement.
• Process loan modifications.
• Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower.
• Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners.
• Perform all post-closing servicing functions and tracking for SBA guaranteed loans.
• Ensure total document and data integrity attributes to comply with CECL data points.
• Train new hires to ensure consistency and standardization in servicing small business and commercial loans.
• Responsible for reconciliation of General Ledger accounts and daily balancing.
• Monitor collateral records.
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management.
• Prepare applicable release documents as needed.
• Establish and maintain loan collateral records in the core system.
• Process loan Line of Credit Renewals.
• Process the paid commercial loan report.
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts.
• Process all UCC continuations.
• Provide support for testing new products and services.
• Manage and distribute all servicing workflows and services.
• Gather Audit data requested by management.
• Validate year end reporting.
• Provide back-up support to Collateral and Origination areas.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency.
• Work as part of a team.
• Work with on-site equipment

Skills

Customer service

Time management

Organizational skills

Written communication

Verbal communication

Leadership

Multitasking

Education

High School diploma or Associates degree

Job description

NY0705 NY Region Business Office, PA0445 Williamsport, PA0736 Administration Center Job Description

The Loan Servicing Coordinator II is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team.

This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.

Essential Functions

• Complete new loan set-up, funding, and post-closing review


• Post loan transactions for all product types


• Perform loan maintenance in the core system as needed or directed


• Complete work to meet the established service level agreements and benchmarks


• Prepare and process payoff quotes and payoff transactions


• Respond to customer inquiries with exemplary customer service in the established service agreement


• Process loan modifications


• Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower


• Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners


• Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans


• Ensure total document and data integrity attributes to comply with CECL data points


• Train new hires to ensure consistency and standardization in servicing small business and commercial loans


• Responsible for reconciliation of General Ledger accounts and daily balancing


• Monitor collateral records


• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management


• Prepare applicable release documents as needed


• Establish and maintain loan collateral records in the core system


• Process loan Line of Credit Renewals


• Process the paid commercial loan report


• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts


• Process all UCC continuations


• Provide support for testing new products and services


• Manage and distribute all servicing workflows and services


• Gather Audit data requested by management


• Validate year end reporting


• Provide back-up support to Collateral and Origination areas


• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations


• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency


• Work as part of a team


• Work with on-site equipment

Education, Qualifications and Skills

• High School diploma or Associates degree


• 3-5 years of customer service experience


• 5-6 years of Commercial or Small Business loan experience


• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues


• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation


• Knowledge of appropriate loan servicing support systems


• Ability to work on multiple tasks without compromising quality


• Ability to look for ways to help customers without introducing risk to the bank properly


• Efficient communication, time management and organizational skills


• Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback


• Ability to assume leadership responsibilities

The pay range for this position is generally $19- $21 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.