Loan Servicing Coordinator

EagleBank; Bethesda (MD); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

EagleBank is seeking a detail-oriented Loan Servicing Liaison to support our lending team. You will coordinate document collection, monitor HMDA compliance, and maintain accurate loan records while partnering with Relationship Managers and Portfolio Administrators.

You'll handle administrative tasks, ensure timely processing, and uphold Bank procedures, confidentiality, and quality service to clients and colleagues in a dynamic community-focused environment in Bethesda, MD.

Qualifications

• H.S. Diploma or GED or equivalent.
• 1 year administrative experience.
• 1 year customer service experience.
• General knowledge of MS Office with emphasis on Outlook, Word and Excel.
• Ability to use office equipment including copiers, scanners and fax machines.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple requests and deadlines.
• Professional written and verbal communication skills.
• Ability to handle confidential borrower and Bank information appropriately.

Responsabilités

• Review new loan and loan modification files promptly to ensure all required documents are uploaded to the Imaging System, and partner with Portfolio Administrators to obtain any outstanding documents.
• Promptly upload documents and financial statements received from Portfolio Administrators and Portfolio Managers.
• Gather and monitor compliance-related information such as completing HMDA form and Community Development Loan Worksheet.
• Maintain Construction Files for all construction loans.
• Prepare and route collateral releases requests, obtain approval and submit approved requests in accordance with Bank procedures.
• Coordinate administrative processing.
• Review Exception Reports weekly with Portfolio Administrators and Portfolio Managers, maintain status records, document follow-up activity, and escalate overdue items per Bank procedures.
• Identify and track exceptions until they are cleared.
• Coordinate with clients, internal partners, and third parties to obtain documents to support timely resolution.

Connaissances

Strong organizational skills

Attention to detail

Professional written and verbal skills

Customer service experience

Formation

High School Diploma or GED

Outils

MS Office

Bank AI tools (familiarity)

Description du poste

EagleBank is seeking a detail-oriented Loan Servicing Liaison to support our lending team. You will coordinate document collection, monitor HMDA compliance, and maintain accurate loan records while partnering with Relationship Managers and Portfolio Administrators.

You'll handle administrative tasks, ensure timely processing, and uphold Bank procedures, confidentiality, and quality service to clients and colleagues in a dynamic community-focused environment in Bethesda, MD.