Loan Servicing Clerk

Golden Route Operations, LLC; Branson (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Professional appearance

Job summary

Table Rock Community Bank is seeking a Loan Servicing Clerk to support loan officers and customers, ensuring compliance with policies and regulations. The role oversees day-to-day loan servicing workflows and helps with the loan life cycle post consummation.

Typically located at Branson location on Highway 248, we are open to this person working from other locations.

Qualifications

• High school diploma or equivalent.
• Follow Bank Code of Conduct and related policies and regulations.
• Strong mathematical skills.
• Ability to read and write well for clear communication.
• Maintain confidentiality and customer privacy at all times.

Responsibilities

• Ensures accuracy in ongoing portfolio servicing and minimizes risk.
• Oversee loan file reviews for completeness, accuracy, and compliance standards.
• Serve as backup to monitor Loan Items.
• Contributes to department and company objectives and goals.
• Adheres to policies and banking regulations.
• Is willing to perform other duties as assigned.

Skills

Working knowledge of bank products

Strong mathematical skills

Read and write well

Basic computer skills

Confidentiality and customer privacy

Effective communication with customers

Resourceful and independent

Professional appearance

Adaptability to schedule changes

Team-oriented collaboration

Customer service focus

Lift up to 25 lbs as needed

Education

High school diploma or equivalent

Job description

• Job Category Banking, Finance, Customer Service
• Employee Type Full Time - Non-Exempt

Contact information

• Name HR Team
• Phone [phone]

Description

• Ensures accuracy in on-going portfolio servicing and minimizes risk
• Oversee loan file reviews for completeness, accuracy, and compliance standards
• Serve as backup to monitor Loan Items
• Contributes to the fulfillment of department and company objectives and goals
• Adheres to all department and company policies and procedures and follows applicable banking regulations
• Is willing to perform other job duties as assigned or required

Requirements

• Canacquireandapplyaworkingknowledgeofbankproductsandservices
• High school diploma or equivalent
• FollowBank Code ofConduct and other related policiesand regulations,maintaining integrity, honesty and utmost ethical standards at all times
• Possess strong mathematical skills
• Canreadandwritewellenoughtocommunicateinbothoralandwrittenform
• Possessbasic computer skills
• Uphold confidentiality and customer privacy in all situations
• Remain flexible to withstand unpredictable changes to workflow and schedules
• Interact andcommunicateeffectivelywith varioustypesof externalandinternal customers
• Display abilitytoberesourceful,toactindependentlyandtorecognizeunusualsituationsin which higher intervention may be necessary
• Maintainacustomer-focused,helpful,friendlyandpoliteattitudewhileremainingcalmand professional in a variety of circumstances
• Present a conservative, neat and professional appearance in dress and action
• Liftandcarryupto 25 lbs(tellerdrawer,cashbags,supplies)Move round within office and between banking center locations.

Summary

The Loan Servicing Clerks provides efficient service to loan officers and customers according to regulation and policies and procedures of Table Rock Community Bank. They will oversee the day-to-day workflow of Loan Servicing in order to assist both internal and external customers with all aspects of the loan life cycle with an emphasis on servicing post consummation.

While this role is normally located at the Branson location on Highway 248, we are open to this person working from other locations.