Loan Servicing Associate I (Data Entry & Support)

Simmons Bank; Pine Bluff (AR); On-site; USD 34,000 - 52,000; Full time

Job summary

Simmons Bank is seeking a Support Specialist I in Pine Bluff, AR to handle incoming calls, perform basic data entry, and verify customer information in the appropriate systems. The role includes imaging/indexing and supporting loan-related processes.

Ideal candidates will have a HS Diploma or equivalent and show accuracy, attention to detail, and the ability to comply with procedures and regulations while delivering quality customer service.

Qualifications

• HS Diploma/GED or 1 year applicable work experience.
• Ability to read and interpret documents.
• Ability to write simple correspondence.
• Ability to effectively present information.

Responsibilities

• Answers all incoming department calls.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information and verifies accuracy.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into the operating system.
• Provides support and training to internal and external customers.
• Responsible for records administration.
• Ensures compliance with laws, regulations, policies, and procedures.
• Credit reporting related to loans.
• Performs other duties as assigned.

Skills

Reading manuals

Simple writing

Communication skills

Education

HS Diploma/GED

Tools

MS Office

Job description

Simmons Bank is seeking a Support Specialist I in Pine Bluff, AR to handle incoming calls, perform basic data entry, and verify customer information in the appropriate systems. The role includes imaging/indexing and supporting loan-related processes.

Ideal candidates will have a HS Diploma or equivalent and show accuracy, attention to detail, and the ability to comply with procedures and regulations while delivering quality customer service.