Loan Servicing Associate

First PREMIER Bank in; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits (20+ hrs)

Dental and vision coverage

Paid time off

401(k) match

Employee wellness programs

Volunteer hours

Team events and celebrations

Job summary

First PREMIER Bank in Sioux Falls is seeking aLoan Documentation Specialist to support indirect and consumer single-collateral loans. You will validate loan data, ensure signatures and terms align, and categorize documents using imaging tools.

This role emphasizes accuracy, process discipline, and reliable processing of high-volume loan files. Responsibilities include reviewing disclosures and agreements, resolving routine issues, and participating in required training to stay current with

Qualifications

• Analyzes discrepancies, identifies root causes, and implements solutions.
• Communicates clearly and professionally, both verbally and in writing, with internal teams, vendors, and customers; builds relationships.
• Effectively prioritizes and manages multiple responsibilities.
• Handles high volumes of data and transactions while maintaining accuracy.
• Exhibits a high level of accuracy and precision when reviewing or processing information.
• Demonstrated computer literacy, including the ability to navigate standard office software is required.
• High school diploma or equivalent is preferred.

Responsibilities

• Validates the accuracy of loan data interfaced from the loan origination system to the core accounting system for indirect and consumer single-collateral loans.
• Reviews all documents to ensure required signatures are present, terms match, and no pages are missing or incorrect.
• Independently resolves standard issues such as missing signatures and incorrect VIN.
• Accurately identifies and assigns document types within consumer loan packets using imaging software.
• Reviews documents to determine correct classification and adds proper tagging.
• Uses imaging tools to categorize documents for imaging, archiving, and compliance.
• Participates in required training to maintain job knowledge and compliance.
• Completes annual in-person training and online courses on loan documentation procedures and regulatory requirements.
• Monitors assigned loan files to identify basic issues or discrepancies.
• Takes ownership of resolving routine problems and escalates complex concerns to senior team members.
• Supports process improvement by identifying repetitive tasks and proposing enhancements.
• Follows enterprise workflow tools and collaborates with other departments to complete tasks efficiently.

Skills

Discrepancy analysis

Clear communication

Prioritization

Data entry accuracy

High volume handling

Computer literacy

Banking concepts

Education

High school diploma or equivalent

Tools

Office software

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co‑workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description

Location: Sioux Falls, SD

Shift: Monday - Friday 8:00 AM to 5:00 PM

Company: PREMIER Bankcard

About the Role

Services indirect and consumer loans with straightforward collateral requirements. Generates loan documents, validates basic loan data, and ensures accurate setup and imaging of single-collateral loans such as vehicles or personal property, in alignment with lender instructions and internal procedures.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Validates the accuracy of loan data interfaced from the loan origination system to the core accounting system for indirect and consumer single-collateral loans.
• Reviews all documents to ensure required signatures are present, terms match what was entered into the system, and no pages are missing or incorrect.
• Independently resolves standard issues such as missing signatures, and incorrect VIN.
• Accurately identifies and assigns document types within straightforward consumer loan packets using specialized imaging software.
• Reviews documents such as applications, disclosures, security agreements, and collateral documentation to determine its correct classification.
• Uses tools like barcode generation or drag-and-drop functionality to ensure documents are properly categorized for imaging, archiving, and compliance with retention standards.
• Participates in required training to maintain and enhance job knowledge and compliance awareness.
• Completes annual in-person training and ongoing online courses to stay current on loan documentation procedures, system functionality, and regulatory requirements relevant to the role.
• Monitors assigned loan files and tasks to proactively identify basic issues or discrepancies in documentation, data entry, or system processing.
• Takes ownership of resolving routine problems and escalates more complex concerns to senior team members to ensure timely and accurate loan setup and servicing.
• Supports process improvement by identifying manual or repetitive tasks within daily workflows and suggesting potential enhancements.
• Follows guidance to use enterprise workflow tools and collaborates with other departments as needed to gather information and complete tasks efficiently and accurately.

Skills and Qualifications

• Analyzes discrepancies, identifies root causes, and implements solutions.
• Communicates clearly and professionally, both verbally and in writing, with internal teams, vendors, and customers; builds relationships.
• Effectively prioritizes and manages multiple responsibilities.
• Handles high volumes of data and transactions while maintaining accuracy.
• Exhibits a high level of accuracy and precision when reviewing or processing information.
• Demonstrated computer literacy, including the ability to navigate standard office software is required.
• High school diploma or equivalent is preferred.
• Basic understanding of banking concepts is preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more. We Value People At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference!

Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non‑profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Premier Benefits

PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.

PREMIER Wellness

PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success

Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.