Loan Servicing Associate

Superior National Bank & Trust Co.; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Superior National Bank & Trust Co. is seeking a Loan Operations professional to input and update loan data, prepare and verify loan documents, and support lenders and customers with loan information.

You will ensure collateral, insurance, and liens are properly documented and maintained. The role requires attention to detail, strong communication, and the ability to manage multiple priorities in a banking environment.

Qualifications

• Bachelor's or associate degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
• High school diploma or equivalent required
• Previous experience in a bank and/or lending environment desired
• Knowledge of Bank loan products desired
• Strong customer service background
• Strong verbal and written communication skills
• Ability to work under general supervision, manage multiple priorities, and meet deadlines
• Ability to retain large amounts of information
• Ability to understand different loan types, loan structures and variable rates
• Strong computer and technical skills
• Strong attention to detail
• Strong analytical, critical thinking, problem solving skills
• Ability to understand and comply with bank policies and regulations, including RESPA and others

Responsibilities

• Perform collateral maintenance on various loan types including Commercial, Consumer, and Real Estate Loans
• Upload Consumer Loans and Indirect Loans
• Provide superior customer service to all loan customers over the phone, email or occasionally in person
• Assist lenders and customers researching answers to questions on their loans
• Monitor insurance coverage on all loan collateral and monitor flood insurance coverage when needed
• Perform daily and monthly balancing of Loan GL accounts and various bills and payments
• Process, maintain files, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures
• Ensure all loan collateral is properly secured, including insurance, UCC filings, titles, and other required lien perfection items
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
• Perform other duties as assigned and/or necessary

Skills

Customer service

Communication skills

Attention to detail

Analytical thinking

Problem solving

Computer skills

Loan processing software

Microsoft Office

Education

Bachelor's or associate degree in business, finance, accounting or related field (or equivalent combination of education and experience)

Tools

Loan origination system

Microsoft Office

Job description

Department: Loan Operations
Reports To: Loan Servicing Coordinator
Supervises: None
Last Updated: 06.2026
Summary: Input and update loan data in the financial institution's computer system, prepare and verify loan documents for accuracy, and perform other duties as assigned and/or necessary.
Major Duties & Responsibilities

• Perform all collateral maintenance on various loan types including Commercial, Consumer, and Real Estate Loans.
• Upload Consumer Loans and Indirect Loans.
• Provide superior customer service to all loan customers over the phone, email or occasionally in person.
• Assist lenders and customers researching answers to questions on their loans.
• Monitor insurance coverage on all loan collateral and monitor flood insurance coverage when needed.
• Perform daily and monthly balancing of Loan GL accounts and various bills and payments.
• Process, maintain files, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures.
• Ensure all loan collateral is properly secured, including insurance, UCC filings, titles, and other required lien perfection items.
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
• Perform other duties as assigned and/or necessary

Education & Experience

• Bachelor's or associate degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
• High school diploma or equivalent required
• Previous experience in a bank and/or lending environment desired
• Knowledge of Bank loan products desired
• Strong customer service background
• Strong verbal and written communication skills
• Ability to work under general supervision, manage multiple priorities, and meet deadlines
• Ability to retain large amounts of information
• Ability to understand different loan types, loan structures and variable rates
• Strong computer and technical skills
• Strong attention to detail
• Strong analytical, critical thinking, problem solving skills
• Ability to understand and comply with bank policies and regulations, including RESPA and others