Loan Services Specialist/Office Assistant

City-of-Jackso; Jackson (MI); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Pension program

Health Savings Plan

Job summary

The City of Jackson is hiring a Loan Services Specialist/Office Assistant for full-time work in Jackson, MI. The role focuses on processing loan applications, assisting in closings for home rehabilitation programs, and providing clerical support across CDBG, HOME, ARPA, and related grants.

Responsibilities include data entry in BS&A, Neighborly, and IDIS, preparing financial reports, and assisting in administrative hearings or building code duties as needed.

Qualifications

• Experience with general office software and databases.
• Ability to handle confidential information with discretion.
• Strong Excel skills: formulas, spreadsheets, graphs.
• Typing speed 45 wpm and 6000 keystrokes per hour minimum.

Responsibilities

• Process loan applications and closings for home rehabilitation programs.
• Enter data into BS&A, Neighborly and IDIS; prepare reports and summaries.
• Maintain files and assist with grant program tasks and compliance.

Skills

Excel proficiency

Data entry

Bookkeeping

Attention to detail

Independent worker

Team collaboration

Tools

BS&A

Neighborly

IDIS

Job description

THE CITY OF JACKSON IS CURRENTLY ACCEPTING APPLICATIONS FOR THE FOLLOWING FULL-TIME EMPLOYMENT OPPORTUNITY: Loan Services Specialist/Office Assistant

** EQUAL OPPORTUNITY EMPLOYER **

The City of Jackson is committed to becoming a more diverse, equitable, and inclusive organization. We are dedicated to creating an environment that fully embraces all our differences and shared experiences.

General Summary

Under the direct supervision of the Community Development Director or Designee, processes loan applications and facilitates closings related to various home rehabilitation programs. Completes related program work. Performs a variety of clerical tasks, and bookkeeping functions related to CDBG, HOME, ARPA and various grant programs. Assist in the implementation and file maintenance of Department Programs. May perform administrative tasks related to the Administrative Hearings Bureau and Building Board Code of Appeals.

Typical Duties

1. 1. Process applications for various home rehabilitation loan programs. Review applications, conduct financial interviews, verify information, determine eligibility, match applicants to appropriate funding programs and obtain requisite financial and inspection information.
2. 2. Process loans and related closings. Assist in obtaining bids for rehabilitation activities, prepare loan closing documentation, conduct loan closings, prepare payments and escrow accounts and close files at completion.
3. 3. Along with the Finance Analyst perform routine bookkeeping related to program activities such as preparing requisitions, accounts receivable requests and accounts payable requests. Track reimbursements and disbursements. Verify contractor payments, waivers and final certifications. Receive payments, prepare receipts and cash turn-ins. Submit forms and electronic requests to draw funds from external sources.
4. 4. Maintain related paper and electronic files in accordance with departmental procedures; respond to informational requests and purge or reorganize files as directed.
5. 5. Create spreadsheets, formulas and graphs using Excel.
6. 6. Enter data in various electronic systems such as BS&A, Neighborly, and IDIS. Prepare data summaries, activity reports and financial files. Audit documents, records and computer output for errors and make corrections. Prepare specialized government reports and others as necessary.
7. 7. Prepare brochures, pamphlets and related informational materials on home rehabilitation loan programs. Provide general information to the public regarding programs and assists individuals in accessing resources.
8. 8. Receive telephone calls and assist walk-in visitors regarding rehabilitation programs, address complaints, explain departmental procedures according to well-defined guidelines and refer complex issues to the appropriate personnel.
9. 9. Complete general clerical and office tasks such as sorting and distributing mail, preparingmailings and others as assigned.
10. 10. May assist with preparing documents for the Administrative Hearings Bureau including notices, tickets, reports, dockets, correspondence, photos evidence and mailing.
11. 11. Assist the Grant Coordinator with CDBG and Home Program duties.
12. 12. May assist the Chief Building official with paperwork and documentation through all aspects of the demolitions process.
13. 13. May compile ownership and property data for dangerous building procedures. Maintains and track property files from the point of Condemnation to the Board Decisions.
14. 14. Request Bids for demolition, monitors demolitions, and works with the Finance Analyst to process payment.
15. 15. Complete special projects and perform related work as assigned.
16. 16. Complete other duties assigned which are within the scope of responsibility of the position. May perform the work of lower classified employees as required.
17. 17. This is not an exhaustive list of duties one might be expected to perform during working hours.

Physical Demands

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, sit, use limited mobility in an office setting, use manual dexterity to type and enter data, and use sight to read and prepare documents and reports. The typical work environment of this job is a business office setting where the noise level is moderate.

Eligibility Requirements

• Knowledge of general bookkeeping and account keeping standards and procedures.
• Ability to exercise discretion related to the handling of confidential information.
• Detail-oriented and able to organize large volumes of information and documents.
• Skill in the use of general office equipment, including computers and related software and databases and the ability to learn specialized financial application.
• Above average ability to use Excel, create spreadsheets and graphs.
• Ability to work independently to initiate and implement methods and procedures and coordinate project s.
• Ability to work in a team setting to complete projects
• Ability to perform mathematical computations with speed and accuracy.
• Ability to type (45 wpm required) and enter data (6000 keystrokes per hour, minimum) with speed and accuracy; knowledge of Microsoft Word and Excel.
• Ability to interact professionally and constructively with other employees, elected officials, loan applicants and the general public.
• Ability to read, write, speak and understand the English language.
• City employees must be physically and mentally able to perform the essential duties of their position without excessive absences.
• City employees are also expected to possess and maintain a record of orderly law-abiding citizenship, sobriety, integrity and loyalty as it pertains to and reflects upon their employment with the City.

It is the policy of the city to promote and encourage the recruitment, hiring, training and advancement of all persons and not to discriminate against any employee or applicant for employment because of religion, race, color, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, familial status, marital status, source or level of income, height, weight, religious or political opinion, union affiliation, and physical or mental handicap unrelated to the individual's ability to perform the duties of a particular job or position.

Grade/Salary: 306/ $48,896.00

Benefit Package

• Paid vacation, sick leave, and holidays
• Medical, dental, vision, and life insurance
• •Pension program
• Healthcare savings plan.

Date Posted: September 29, 2026

Application Deadline: October 12, 2026