Loan Sales Specialist: Growth, Rewards & Impact

OneMain Financial Group; Lowell (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group seeks a Loan Sales Specialist in Lowell, MA to listen to customer needs and offer access to affordable financing for life’s expenses. You will thrive in a competitive setting, with rewards for individual and team success and opportunities for career growth.

Responsibilities include handling inquiries across phone, email, chat, and our systems, guiding customers through loan processes, and educating them on loan terms and optional insurance products.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Customer service

Sales

Multitasking

Bilingual Spanish

Education

High School Diploma or GED

Tools

CRM systems

In-house systems

Job description

OneMain Financial Group seeks a Loan Sales Specialist in Lowell, MA to listen to customer needs and offer access to affordable financing for life’s expenses. You will thrive in a competitive setting, with rewards for individual and team success and opportunities for career growth.

Responsibilities include handling inquiries across phone, email, chat, and our systems, guiding customers through loan processes, and educating them on loan terms and optional insurance products.