Loan Sales Specialist - Bell Towne Plaza

myhrhome; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) match up to 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

OneMain Financial is hiring in Phoenix, AZ for a customer-focused role focused on loan sales and service. You will actively engage customers to present tailored loan solutions while maintaining compliance and driving branch metrics.

The role involves managing the loan life cycle, including collections, and communicating across channels like phone, email, chat, and in-house systems. A high school diploma is required with preference for sales or service experience and Spanish bilingual skills.

Qualifications

• High school diploma or GED required.
• Preference for experience in sales, collections or customer service.
• Bilingual Spanish preferred.

Responsibilities

• Multitask and adapt to the role's dynamic demands to deliver timely service.
• Exceed customer expectations through empathy and encouragement while aiming for branch goals.
• Engage customers throughout the loan process, presenting tailored solutions.
• Manage loan life cycle including collections in compliance with laws and regulations.
• Interact with customers via phone, email, chat and internal systems.
• Educate customers on optional insurance products and loan terms.

Skills

Sales

Collections

Customer Service

Bilingual Spanish

Education

High School Diploma or GED

Job description

In the Role

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.

Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

• Sales
• Collections
• Retail
• Loan Sales
• Customer Service
• Customer Care
• Business Development
• New Grad
• Newly Graduated
• Entry level
• Financial Sales
• Management Development
• Management Trainee
• Finance
• Full-time
• Career
• Benefits
• Customer experience
• Financial Representative
• Credit
• Leadership
• Manager Trainee

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.