Loan Sales Specialist

myhrhome; Vero Beach (FL); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellbeing options

Up to 401(k) matching

Employee Stock Purchase Plan (10% save

Tuition reimbursement

Paid time off (15 days per year)

Paid sick leave as per state/local law

11 paid holidays

Paid volunteer time (3 days per year)

Descrizione del lavoro

OneMain Financial is seeking a Customer Service/Collections role on-site in the United States. The position focuses on engaging customers, presenting tailored loan solutions, and guiding them through the entire loan lifecycle with empathy and accuracy.

The candidate will manage collections activities in compliance with laws while collaborating with multiple departments to meet branch objectives and provide top-tier service.

Competenze

• High School Diploma or GED is required.
• Experience in Sales, Collections or Customer Service is preferred.
• Spanish bilingual ability is a plus.

Mansioni

• Multitask and adapt to dynamic role demands to ensure timely service.
• Exceed customer expectations through empathy and encouragement and achieve branch goals.
• Engage customers throughout the loan process with tailored solutions based on needs.
• Manage loan life cycle including collections while complying with applicable laws and regulations.
• Interact with customers via phone, email, chat and internal systems to resolve inquiries.
• Educate customers on optional insurance products and clearly explain loan terms and options.

Conoscenze

Customer service

Sales

Collections

Bilingual - Spanish

Formazione

High School Diploma or GED

Descrizione del lavoro

In the Role

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.

Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

• Sales
• Collections
• Retail
• Loan Sales
• Customer Service
• Customer Care
• Business Development
• New Grad
• Newly Graduated
• Entry level
• Financial Sales
• Management Development
• Management Trainee
• Finance
• Full-time
• Career
• Benefits
• Customer experience
• Financial Representative
• Credit
• Leadership
• Manager Trainee

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.