Loan Sales Specialist

myhrhome; Grenada (MS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial in Mississippi is seeking a customer service–oriented loan specialist to support the full loan lifecycle, from application through repayment, including outreach for collections when needed.

You will engage customers across phone, email, and in-person interactions, present tailored loan solutions, and help clients understand terms and options. The role is on-site with opportunities for advancement and a full benefits package.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Spanish language skills preferred.

Responsibilities

• Multitask and adapt to changing demands while delivering timely service.
• Exceed customer expectations with empathy and encouragement toward goals.
• Develop and maintain connections with customers throughout loan process.
• Manage loan lifecycle including collections while staying compliant with laws.
• Engage customers via phone, email, chat and in-house systems.
• Educate customers on loan terms and optional insurance products.

Skills

Sales experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

In the Role

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.

Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Key Word Tags

• Sales
• Collections
• Retail
• Loan Sales
• Customer Service
• Customer Care
• Business Development
• New Grad
• Newly Graduated
• Entry level
• Financial Sales
• Management Development
• Management Trainee
• Finance
• Full-time
• Career
• Benefits
• Customer experience
• Financial Representative
• Credit
• Leadership
• Manager Trainee

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.