Loan Sales Specialist

myhrhome; Kearny (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

ESPP

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is hiring for an on-site customer service/loan associate in New Jersey. You will guide customers through the loan process, handle inquiries, and support collections activities while ensuring compliance.

The role offers a base salary in the $19–$23/hr range with incentives and a strong benefits package. The position is Monday through Friday with some extended hours, including Saturdays as needed.

Qualifications

• High school diploma or GED required.
• Preferred: sales/collections/customer service experience.
• Bilingual Spanish is a plus.

Responsibilities

• Multitask and adapt to dynamic role demands to deliver timely service.
• Exceed customer expectations through ease, empathy and encouragement to meet branch goals.
• Develop and maintain connections with customers by engaging through the loan process and lifecycle.
• Manage the loan life cycle, including collections while maintaining compliance with laws and regulations.
• Interact with customers and other departments via phone, email, chat and our in-house systems.
• Demonstrate a proactive, goal-oriented attitude and drive to achieve results.
• Educate customers on optional insurance products and explain loan terms and options.

Skills

Sales experience

Collections experience

Customer service experience

Education

High School Diploma or GED

Job description

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service


• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals


• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs


• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations


• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems


• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude


• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience


• Bilingual - Spanish

Location

On site

Work Schedule

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances


• Up to 4% matching 401(k)


• Employee Stock Purchase Plan (10% share discount)


• Tuition reimbursement


• Paid time off (15 days' vacation per year, prorated based on start date)


• Paid sick leave as determined by state or local ordinance (prorated based on start date)


• 11 Paid holidays (4 floating holidays, prorated based on start date)


• Paid volunteer time (3 days per year, prorated based on start date)

Target base salary range is $19.00-$23.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

About the Company

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Communities

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

Culture

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Equal Opportunity

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.