Loan Renewal Specialist

SB Simmons Bank; Searcy (AR); On-site; USD 55,000 - 70,000; Full time

Job summary

Simmons Bank seeks a Loan Specialist II to support consumer loan customers and bankers across the footprint. The role handles funding, servicing, and renewing loans with significant customer interaction.

You will coordinate documentation, ensure compliance, and assist in resolving issues to maintain strong customer relationships. The position requires attention to detail, ability to manage multiple loans, and proactive communication with customers, agents, and internal teams to promote efficient

Qualifications

• High school diploma or equivalent is required.
• 2-5 years of financial institution, banking operations, or loan servicing experience.
• Prior loan experience is required.
• MS Office programs.
• Moderate understanding of the bank’s operating systems.

Responsibilities

• Provide support to consumer loan customers and bankers across the footprint.
• Coordinate loan documentation preparation and ensure compliance with funding requirements.
• Assist in servicing consumer loan relationships and answer questions for staff and customers.
• Monitor loan payment activities and prepare reports on maturities and ready-to-close loans.
• Communicate loan terms, costs, repayment methods, and collateral requirements to applicants.
• Ensure loan files are complete and compliant for audits and regulatory reviews.

Skills

Customer service skills

Oral and written communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Banking software

Job description

Position Summary

The Loan Specialist II position provides support to the company’s consumer loan customers and bankers across the footprint. The Loan Specialist II performs a variety of administrative and lending duties related to funding, servicing, and renewing consumer loans. This position requires substantial interaction with customers and/or bankers, both internal and external and serves as a central point of contact for loan customer inquiries.

Essential Duties and Responsibilities

• Moderate understanding of loan documentation, lending procedures, and banking regulation.
• Ability to manage moderate to high volume and/or complexity of loans in an efficient manner.
• Coordinate the preparation of required loan documentation, review documentation for compliance with funding requirements, coordinate the execution of loan documents, follow workflow for loan renewal, follow up with customers, insurance agents, and title companies/bankers for missing loan documentation as necessary.
• Responsible for servicing of consumer loan relationships within portfolio and assisting branch and call center associates with any consumer loan questions.
• Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities.
• Effective file maintenance to resolve exceptions or other documentation deficiencies along with actively managing outstanding exception items for compliance.
• Responsible for monitoring loan payment activities and reports such as matured/maturing loan and ready to close loan lists to assist and proactively inform appropriate parties of potential or pending issues.
• Communicates and negotiates with each applicant the terms under which consumer credit underwriting has determined that credit will be extended, including costs, repayment method, and schedule and collateral requirements.
• Responsible for funding and title perfection of all consumer loans for the entire footprint.
• Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.
• Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met.
• Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned by management.

Qualifications

• Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, and memorandums.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to manage problematic situations in a diplomatic manner.
• High school diploma or its equivalent is required.
• 2-5 years of financial institution, banking operations, or loan servicing environment experience
• Prior loan experience is required.
• MS Office programs
• Moderate understanding of the bank’s operating systems or relative prior experience with similar operating systems

Other Qualifications

• Self-starter, ability to work independently.
• Demonstrate the ability to be proactive in judgement, multitask, and timely in performing tasks.
• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Company Culture and About Us

Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth.