Loan Quality Control Specialist

Foothills Bank; Spokane, Northern (WA, KY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

PTO and holidays

401(k) and profit sharing

Job summary

Wheatland Bank is seeking a Loan Quality Control Specialist to ensure accuracy in loan servicing and adherence to bank policies, SOX and regulatory standards. You will train staff and assist with post-boarding quality checks while maintaining high customer service for internal and external clients.

The role emphasizes error detection, process improvements, and collaboration with the Loan Operations Director to uphold compliance and efficiency across daily loan operations.

Qualifications

• Minimum 5 years in a Loan Servicing position.
• High school diploma required.
• Able to work independently, quickly and accurately.
• Able to understand and follow written and oral instructions.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to correct errors.
• Ability to train others.
• Proficient with Microsoft Word, Excel, Outlook and related tools.
• Broad knowledge of banking regulations and compliance.

Responsibilities

• Review daily new loans within 10 business days per SOX LN2a and related procedures.
• Provide training to Loan Servicing staff on errors found in reports.
• Coordinate with the Training Department on staff training for payments and loans.
• Review all daily reports timely according to policies.
• Input and monitor force-placed insurance.
• Process payments for PCBB loans.
• Monitor loan reporting and boarding processes.
• Manage tax tracking in the bank system.

Skills

Attention to detail

Training others

Verbal communication

Independent work

Banking regulations

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

About The Role

The Loan Quality Control Specialist is responsible for adhering to bank policies and procedures as well as federal and state regulations. Works closely with the Loan Operations Director and Loan Operations Manager for quality control review of all loans after boarding. Provides training to staff as needed for accuracy and efficiency purposes. Provides excellent customer service to both internal and external customers as needed.

The pay range for this positon is: $27.34 to $41.01 per hour

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Review the daily new loans report within ten (10) business days per the New Loans Report SOX Control LN2a procedure, Critical Maintenance SOX Control and other Loan Servicing report reviews.
• Provide training for Loan Servicing staff in relation to errors found during the New Loans Report review on missing SOX items.
• Work with Wheatland Bank Training Department on training retail staff on taking payments, processing advances, and main contact for Loan Servicing for Retail staff.
• Review all daily reports in a timely manner according to bank policies and procedures.
• Input and monitor all force placed insurance.
• Process payments for PCBB loans.
• Monitor FSA loan reporting and WCRA loan payments and boarding
• Enter and maintain all tax tracking via the bank’s tax tracking software vendor.
• Provide back up to the Loan Operations Manager for Pre-closing document review verifying accuracy and adherence to conditions of loan approval.
• Provide back up for collateral perfection including UCC filings and continuations.
• Participate in special projects as assigned.
• Scan any supporting documentation to the bank’s electronic filing system as needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete required bank training within assigned time frame(s). It is the individual's responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to a supervisor for further clarification and additional training.
• All additional assigned responsibilities.

ADDITIONAL RESPONSIBILITIES:

• Adhere to Wheatland Bank Core Values
• Provide excellent customer service to all customers, both internal and external
• Represent Wheatland Bank in a professional fashion to include a professional image, confidentiality, regular and consistent attendance and punctuality.

About You

QUALIFICATIONS:

• A minimum of 5 years’ experience in a Loan Servicing position.
• High school diploma required.
• Ability to work independently, quickly and accurately.
• Ability to understand and follow written and oral instructions.
• Strong verbal and written communication skills.
• Strong attention to detail with the ability to find and correct errors.
• Ability to train others.
• Good working knowledge of Microsoft applications such as Word, Excel, Outlook, etc and the ability to learn new systems and applications.
• Ability to have a broad knowledge of banking regulations and compliance.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: bend and twist.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Up to 20 pounds.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS:

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

• medical, dental, vision, and life insurance.
• Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
• You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
• We also offer a generous Paid Time Off (PTO) plan and paid holidays.
• PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
• PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy.
• Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
• In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

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We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.