Loan Servicing Specialist

Foothills Bank; Spokane (WA); On-site; USD 25,471 - 38,200; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) retirement plan

Paid time off and holidays

Job summary

Wheatland Bank in Spokane is seeking a Loan Servicing Specialist to join the loan team. This role provides administrative support and excellent customer service for existing bank customers.

The position requires attention to detail, teamwork, and knowledge of loan processing. We offer a comprehensive benefits package and a supportive work environment.

Qualifications

• Communication and interpersonal skills required.
• Ability to work on a team.
• Knowledge of loan processing is preferred.

Responsibilities

• Board and disburse new loans, process renewals, and perform loan modifications.
• Respond to employee and customer requests including loan advances and payoff quotes.
• Perform loan account maintenance including name/address changes and recurring payment cancellations.
• Review collateral tracking and update in system; contact insurance agents as needed.
• Process draw requests and payments on loans; reconcile accounts and reporting.
• Prepare annual assignment and indemnity documentation for crop insurance policies; update collateral tracking.
• Maintain filing fees accounts and comply with applicable laws and policies.

Skills

Communication

Teamwork

Loan processing knowledge

Education

High school diploma or GED

Job description

About The Role

Our growing financial institution is seeking a Loan Servicing Specialist to be an integral part of our Spokane loan team. This position provides administrative support while also providing excellent customer service to existing bank customers. If you are detail‑oriented and great with customers, this may be the opportunity for you!

As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers!

We invest in our employees and communities! We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our professional development opportunities.

The pay range for this position is: $18.49 - $27.73/hour

DUTIES AND RESPONSIBILITIES

• Board and disburse new loans, process renewals, and perform loan modifications.
• Respond to employee and customer requests including loan advances, payoff quotes, and credit inquiries.
• Perform required loan account maintenance including name and address changes, recurring payment cancellation, and resolution of non‑posted payments. Review co‑workers file maintenance journal for accuracy.
• Review weekly collateral tracking report. Contact insurance agents, send correspondence to customers, and update collateral tracking in Silverlake.
• Process all draw requests while ensuring conformity to applicable budgets, approval authority, and relevant procedures. Process payments on loans and contract collection accounts.
• Remit and accept payments pertaining to loans participated with other financial institutions. Perform reporting and account reconciliation as needed to ensure accuracy of records and reporting.
• Prepare annual assignment and indemnity documentation for crop insurance policies; update collateral tracking.
• Maintain filing fees accounts.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

About You

REQUIRED QUALIFICATIONS

• Six months to two years of similar or related experience preferred.
• High school degree or GED required.

KNOWLEDGE, SKILL, ABILITY

• Communication skills and interpersonal skills.
• Ability to work on a team.
• Knowledge of loan processing is preferred.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: stand, walk, and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: ability to occasionally lift up to 10 lb items including filing boxes.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program, a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

No Recruiters or unsolicited agency referrals please.