Loan Production Manager

Webster Bank; Southington (CT); Hybrid; USD 112,000 - 120,000; Full time

Job summary

Webster Bank is seeking a Loan Production Manager in Southington, CT, to drive commercial loan applications from application through pre-closing. The ideal candidate will manage a pipeline of credit requests and coordinate with various teams for a timely process.

You should have over 5 years of experience in Credit or Lending, along with a Bachelor’s Degree preferred. This role offers a hybrid work schedule, allowing flexibility with three days in the office and two days remote.

Qualifications

• 5 years of experience in Credit, Lending, or Bank Operations.
• Strong knowledge of commercial loan documentation.
• Demonstrated ability to engage with functional teams.

Responsibilities

• Drive consistency across the credit and loan onboarding process.
• Manage multiple credit applications simultaneously.
• Serve as the primary point of contact for application inquiries.

Skills

Credit and Lending

Bank Operations

Organizational Skills

Problem-Solving

Education

Bachelor’s Degree in Business, Finance, Accounting, or Economics

Job description

Job Overview

Webster is a leading commercial bank founded in 1935. We focus on putting people first and helping individuals, families, businesses and colleagues achieve their financial goals.

The Loan Production Manager role is the primary internal and external point of contact driving commercial loan applications from the point of application through pre‑closing. Transactions include commercial and industrial, and real estate secured loans expected to range in size from $500,000 to $10,000,000.

Responsibilities

• Drive consistency and accountability across the credit and loan onboarding process by managing an origination pipeline of commercial credit requests through workflow stages from application through closing.
• Manage multiple credit applications simultaneously with careful tracking of application status and next steps required for an application to advance.
• Coordinate with Line of Business on customer outreach to ensure required documentation is collected and uploaded into the Loan Origination System.
• Thoroughly review all loan application documentation, anticipate potential workflow challenges, and take proactive measures to resolve obstacles in advance.
• Coordinate with Underwriting to ensure receipt of sufficient due diligence materials, seek responses to credit inquiries, and maintain status communication to Line of Business.
• Serve as the primary point‑of‑contact for all application status inquiries and/or problems arising throughout the loan approval and closing processes.
• Prepare and issue commitment letters consistent with the credit approval terms and provide customer follow‑up if questions arise.
• Act as the primary process owner of the credit request to ensure a timely and high‑quality closing is achieved by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross‑functional teams.
• Coordinate preparation of all necessary loan documentation and exercise pre‑closing quality control in preparation for deal closing and scheduling activities.
• Coordinate correspondence, both verbal and written, among clients, Relationship Managers, Middle & Back Office operations, and Counsel, as necessary.

Hybrid work schedule: 3 days in the office and 2 days working remotely.

Experience & Qualifications

• 5 years of experience in Credit, Lending, or Bank Operations.
• Bachelor’s Degree in Business, Finance, Accounting, or Economics (preferred).
• Strong knowledge of commercial loan documentation in commercial, industrial, and real estate markets.
• Awareness of collateral‑specific concepts of security interest, lien perfection, and obtaining clear title.
• Experience ordering or working with appraisals, business valuations, environmental assessments, and other third‑party due diligence reports.
• Familiarity with the basic commercial lending process and procedures in Sales Support, Credit, Closing, Loan Operations, and Portfolio Management.
• Heightened organizational and prioritization skills with proven ability to multi‑task and drive applications within target turnaround times.
• Ability to present potentially complex subject matter in a clear and concise manner to ensure understanding by internal stakeholders, customers, and other external parties.
• Demonstrated ability to engage with functional teams to build relationships and collaboratively work toward identifying and recommending process improvements.
• Problem‑solving skills with experience defining key points and creatively working toward solutions.
• Other beneficial areas: lending with Small Business Administration Programs, and knowledge of commercial lending compliance laws and regulations.
• Estimated salary range for this position is $112,000USD to $120,000USD. Additional incentive compensation may apply.

Equal Opportunity Employer

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.