Loan Processor

National Cooperative Bank; Hillsboro (OH); On-site; USD 38,000 - 69,000; Full time

Job summary

National Cooperative Bank in Hillsboro, OH seeks a detail-oriented loan processing professional to support residential and consumer loan files through processing, closing, and post-closing quality checks. You will coordinate appraisals, prepare package documents, and track conditions to ensure timely closings.

The role emphasizes accurate document handling, cross-team communication with settlement agents, borrowers, and attorneys, and maintaining well-organized loan files.

Qualifications

• Minimum 1–3 years in loan processing or related banking operations.
• Knowledge of banking, loan production, and business development.
• Working knowledge of loan products and servicing practices.
• Ability to identify and pursue cross-selling opportunities.
• Strong communication, with clear verbal and written skills.
• Strong mathematical, analytical skills.
• Excellent time management and judgment.
• Ability to stay current on loan regulations.

Responsibilities

• Review loan files at processing milestones and compile required documentation for timely processing.
• Order appraisals, manage appraisal fees, and monitor progress to completion.
• Prepare closing documents for escrow loans, HELOCs, HELOANs, and consumer/commercial loans.
• Conduct post-closing reviews and issue deficiency notices to settlement agents.
• Maintain organized loan files for Residential Loan Officers.
• Coordinate closing schedules with settlement agents, attorneys, borrowers and others.
• Monitor expiration dates and follow up on time-sensitive documentation.
• Support RLOs with marketing materials to promote lending products.

Skills

Loan processing

Documentation review

Customer service

Cross-selling

Communication

Analytical thinking

Time management

Attention to detail

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

Role Responsibilities:

• Review loan files at the processing milestone and compile required third-party documentation and conditions to support timely and accurate processing.
• Order appraisals, process appraisal fee payments, and monitor appraisal progress through completion. Participate in pipeline meetings as needed and provide responsive service by promptly addressing customer and settlement agent inquiries or directing them to the appropriate team member for assistance.
• Prepare and deliver accurate closing document packages for escrow loans, home equity lines of credit (HELOCs), and second mortgages, as well as loan documentation for consumer and commercial transactions.
• Conduct post-closing reviews of escrow loan, HELOC, and second-mortgage files to confirm documentation is complete and accurate. Prepare and issue deficiency notices to settlement agents, follow up to obtain outstanding documentation, and prepare loan funding disbursement sheets, wire requests, and check requests.
• Establish and maintain complete, organized loan files for the Residential Loan Officers, ensuring required documentation is accurately recorded and readily accessible.
• Coordinate closing schedules and provide timely notifications and required information to settlement agents, attorneys, borrowers, and other applicable parties.
• Monitor loan file expiration dates and proactively follow up on time-sensitive documentation and outstanding requirements to support timely processing and closing.
• Manage the Home Equity Line of Credit (HELOC) and Home Equity Loan (HELOAN) pipelines across all markets in which NCB offers financing, coordinating processing activities to ensure loan files are accurate, complete, and positioned to close within established timeframes.
• Support Residential Loan Officers with marketing initiatives by coordinating materials, communications, and related administrative activities that promote lending products and strengthen customer and referral-partner relationships.

Minimum Qualifications:

• 1-3 years of experience in loan processing, loan closing, lending operations, banking, financial services, or a related field.
• Knowledge of banking, particularly loan production and business development
• Working knowledge of loan products and servicing practices
• Ability to identify and pursue cross-selling opportunities.
• Effective communication skills, with the ability to explain loan details and discuss personal financial information clearly and professionally with clients.
• Strong mathematical, statistical, and analytical skills.
• Excellent time management, verbal communication, and written communication skills.
• Strong critical thinking and sound judgment.
• Ability to stay current on loan regulations, reforms, and industry changes.
• Ability to obtain federal registration and successfully complete applicable pre-employment screenings.

Education:

• High school diploma or GED required.
• Associate degree or bachelor’s degree preferred, particularly in Business, Finance, Real Estate, or a related field.

Licenses/Certifications:

• Nationwide Multistate Licensing System & Registry – Ability to maintain a NMLS license and continuing education is required.

Salary Range $37,557 - 68,717

AA/EOE

Equal Opportunity Employer
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