Loan Processing Specialist

Jobvite, Inc.; Vacaville (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

Travis Credit Union in Vacaville, California is seeking a Loan Processing Specialist for a temporary, on-site role. The position supports consumer loan products (excluding Real Estate/Home Loans) and reports to Consumer Lending management.

The role emphasizes accurate documentation review, compliance with lending policies, and proactive member service. It requires a high school diploma and at least 2 years of loan processing experience, with typical 40-hour weeks.

Qualifications

• HS Diploma or equivalent and minimum of 2 years of consumer loan processing or equivalent loan work experience.

Responsibilities

• Provides quality member service when communicating with members and partners.
• Advocates for members in achieving financial goals.
• Identifies opportunities to deepen member relationships by promoting products and services.
• Analyzes and validates documentation to prevent fraud and ensure compliance.
• Interprets approvals and verifies all requirements are met.
• Completes trainings and stays updated on policies and products.
• Monitors loan queues and service requests for timely responses.
• Collaborates to improve processes and campaigns.
• Mentors peers and partners.
• Executes daily reports and departmental tasks.

Skills

Telephone communication

Member relations

Credit evaluation

Documentation review

Multi-system navigation

Time management

Independent work

Leadership support

Math and analytics

Verbal and written communication

Judgment and discretion

Production standards

Education

HS Diploma or equivalent

Job description

This is a Temporary Position up to 6 months Monday -Friday, 40 hours/week - Onsite at Vacaville, California.

This is a loan processing position for all consumer loan products with the exception of Real Estate/Home Loan products.

Summary

Travis Credit Union’s (TCU) Loan Processing Specialists are responsible for building relationships and providing our members with solutions to achieve their financial wellness. They understand the value of a great member experience while expanding existing member relationships by identifying opportunities for additional credit union products and services. The Loan Processing Specialist evaluates loan applications received through the internet and phone channel while ensuring the credit union is in compliance with Consumer Lending policies and procedures. TCU’s Loan Processing Specialists assist in all areas of Consumer Lending as needed.

Profile

• Ensures quality member service is provided when communicating with members and internal/external business partners.
• Advocates for members regarding credit and achieving their financial goals.
• Identifies opportunities to deepen the member relationship by promoting and educating members to find the right product for their financial needs.
• Analyzes and validates supporting documentation prior to processing consumer loan applications to prevent fraud, ensures quality control and verifies loans are in compliance with all credit union and regulatory guidelines.
• Interprets approvals and/or conditions and verifies that all requirements have been met.
• Completes ongoing trainings, maintains up-to-date knowledge of Consumer Lending Policies and Procedures, and Credit Union products and services.
• Proactively monitors loan queues and service requests, ensuring timely responsiveness.
• Identifies opportunities of improvements and changes of processes and policies to increase productivity and members’ experience.
• Partners with management staff and other business units to develop new campaigns as well as calibrates efforts of existing campaigns to support TCU’s strategic plan.
• Provides assistance, direction and training to peers and internal business partners.
• Completes daily departmental functions such as running and reviewing reports.

Skills

• Strong telephone communication skills.
• Ability to interact with diverse groups of people.
• Ability to identify, communicate and advocate financial solutions that drive results.
• Ability to analyze and interpret a credit report.
• Ability to navigate and process within multiple interdependent systems and tools.
• Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
• Ability to work independently and motivated to achieve goals with minimal supervision.
• Ability to provide leadership support, motivation, and professional development.
• Proficient mathematical and analytical skills to include rate, ratio and percentage calculations.
• Effective, professional verbal and written communication skills.
• Ability to use independent judgment and discretion when reviewing appropriate exceptions to the Credit Union guidelines.
• Ability to meet production standards.

Reporting and Experience

• Reports directly to assigned Consumer Lending management.
• HS Diploma or equivalent and minimum of 2 years of consumer loan processing or equivalent loan work experience.

Working Conditions

Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires flexibility in work schedule.

Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.

Compensation

• Loan Processing Specialist: Grade 9 $23.49/hour - $29.01/hour

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

Benefits

This is a temporary position and will be payrolled through a third-party agency.

Benefits are not offered for temporary positions.

Diversity & Inclusion

Travis Credit Union is an affirmative action employer. EOE / Individuals with Disabilities / Veteran Status