Loan Processing Quality & Training Coordinator

Gold Star Mortgage Financial Group; Ann Arbor (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Gold Star Mortgage Financial Group seeks a Third Party Processing Coordinator to oversee front-line quality initiatives for the Loan Processor role. You will review monthly quality reports, obtain missing documents, and coordinate with underwriting to keep loans moving efficiently.

The role trains new and current loan processors nationwide, travels for in-person trainings as needed, and communicates processing updates across the company while staying current on policies and regulatory changes.

Qualifications

• High School Diploma or equivalent required.
• At least two years of loan processing experience in the mortgage banking industry.
• At least one year of experience in a process training capacity.
• Prior experience with Encompass.
• Must have exceptional attention to detail and strong organizational skills.
• Must be dependable with meeting deadlines and managing time.
• Have an ability to work independently on multiple files simultaneously.
• Possess strong oral and written communication skills.

Responsibilities

• Review and analyze monthly loan processing quality reports.
• Obtain missing documentation and/or corrections as necessary.
• Facilitate monthly processing conference calls.
• Train new and current loan processors nationwide.
• Travel to train new loan processors on an as needed basis.
• Effectively communicate processing updates throughout the company.
• Address the Branch Support helpline.
• Stay abreast of changing company policy, mortgage regulations, laws, and generally accepted industry best practices, and be willing to take initiative to train and stay informed.
• Partner with department managers to ensure and sustain the quality of all loan processing, as needed.
• Address processing related Zendesk tickets.
• Assist with TQL services 4506 T/Flood.
• Complete other duties as assigned.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Education

Associate degree in finance or related field

Tools

Encompass

Job description

Gold Star Mortgage Financial Group seeks a Third Party Processing Coordinator to oversee front-line quality initiatives for the Loan Processor role. You will review monthly quality reports, obtain missing documents, and coordinate with underwriting to keep loans moving efficiently.

The role trains new and current loan processors nationwide, travels for in-person trainings as needed, and communicates processing updates across the company while staying current on policies and regulatory changes.