Loan Partner

USA-Mortgag; Annapolis (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

USA-Mortgag is seeking a Loan Partner to assist the Mortgage Loan Originator with administration and processing of mortgage loans, ensuring accurate and timely loan processing throughout all stages of the loan transaction. The role includes handling borrower documents, scheduling appointments, data entry, and database management.

The position requires strong administrative and customer service skills, knowledge of RESPA, and familiarity with Encompass.

Qualifications

• Administrative assistance, clerical, and customer service knowledge and experience.
• Familiar with mortgage banking; can work with Conventional, FHA, and VA products.
• Knowledge of RESPA laws and guidelines.

Responsibilities

• Assist with all originations and loan processing functions for MLO and borrowers.
• Pull credit reports, run AUS, and gather required borrower information.
• Schedule signing appointments and provide timely customer service to ensure accuracy and efficiency.
• Perform data entry, set up new files, and request missing borrower documentation.
• Maintain and update marketing and loan databases and support marketing efforts.
• Perform miscellaneous clerical duties to support the team.
• May originate loans as applicable.

Skills

Administrative support

Clerical

Customer service

MS Office

Credit reports

Education

High school diploma or equivalent

2-4 year college preferred

Tools

Encompass Loan Origination System

Job description

Description

The Loan Partner supports the Mortgage Loan Originator (MLO) with the administration and processing of mortgage loans, ensuring accurate, timely, and efficient loan processing throughout all stages of the loan transaction.

• Assist the MLO with all originations and loan processing functions, providing administrative and operational support to both the MLO and borrowers. Duties include copying and organizing borrower documentation, filing, and completing other administrative tasks as instructed or as needed throughout the loan process.
• Conduct preliminary research to support mortgage eligibility determinations. Assist with pre-qualification and pre-approval activities as directed by the MLO, including pulling credit reports, running AUS, and gathering required borrower information.
• Coordinate and schedule signing appointments. Provide timely and professional customer service by communicating with borrowers and all relevant parties to ensure appointments are scheduled accurately and efficiently.
• Prepare loan files for submission to loan processing. Perform data entry functions, including setting up new customer files and inputting application data. Request and follow up on additional borrower documentation as needed to maintain complete and accurate files.
• Update and maintain the marketing and loan database for new loans. Support the MLO’s marketing efforts by updating records and sending thank-you notes to customers and realtors.
• Perform miscellaneous clerical and ad hoc duties as required to support the team.
• May originate, as applicable.

Requirements

JOB REQUIREMENTS

Broad Knowledge & Experience:

Administrative assistance, clerical, and customer service knowledge and experience. Mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of the current RESPA laws and guidelines.

Above Average Skills:

Teamwork and productivity skills. Must possess excellent problem solving and customer service skills..

Demonstrated Ability:

P/C computer skills with solid understanding of MS Office and the ability to use the Encompass loan origination system.

General Knowledge:

Attention to detail in a fast-paced environment with excellent customer service skills is a must. Administrative best practices and procedures.

EDUCATION & EXPERIENCE

Degree or Equivalent:

High school diploma or equivalent required. 2-4 year college curriculum preferred.

Years’ Experience:

Two years' experience and/or training.

Specialized Training:

Knowledge of Encompass Database software and or equivalent along with basic computer skills.

Active Affiliations, Certifications:

MLO Originator License approved via NMLS.

WORK ENVIRONMENT

Physical Demands:

Office environment. Daily computer use and close vision. Regular attendance is required.

Work Conditions:

Fast-paced, high volume activities.

Temperament:

In order to succeed in this position, attention to detail in a fast-paced environment with excellent sales and customer service skills is a must.