Loan Originator - Inside Sales

Gold Star Mortgage Financial Group; Chicago (IL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Gold Star Mortgage Financial Group is seeking a Mortgage Loan Originator – Inside Sales to join our fast-growing, client-focused lending team in a hybrid role from the Chicago office. The MLO will use web-based marketing strategies and phone sales to expand Gold Star’s lending footprint nationwide from one of our branch offices.

The role requires strong prospecting and relationship-building skills, with experience in mortgage lending and the ability to explain rates, terms, and guidance clearly

Qualifications

• High school or equivalent required.
• Associate’s degree preferred.
• At least 1 year of mortgage lending experience with prospecting and sourcing leads, telephone sales, and developing relationships.
• Verifiable track record of purchase and referral-based sales volume.
• Must have exceptional attention to detail and strong organizational skills.

Responsibilities

• Consult with prospective borrowers to determine their financial objectives and goals.
• Review, analyze credit and financial data, and pre-qualify applicants.
• Present options and alternatives for various financial products that Gold Star offers, explain rates and terms in an easy to understand manner, and answer questions regarding the financing process.
• Monitor the loan from origination through closing and coordinate with processors, underwriters, closers, and staff to facilitate a smooth, compliant transaction.
• Develop and maintain lifelong relationships with consumers, business partners, and colleagues.

Skills

Oral communication

Written communication

Attention to detail

Time management

Customer service

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Encompass

Job description

MORTGAGE LOAN ORIGINATOR – INSIDE SALES

Reports to: Sales Manager or Branch Manager

Department: Sales

Status: Regular, Full-Time or Part Time

FLSA Status: Exempt

Pay Grade: Salary plus Commission

Location: Hybrid from Chicago Office

Summary & Purpose Of Position

We are a fast-growing, client-focused lending team looking for a motivated mortgage professional who is passionate about helping people achieve homeownership through safe, smart financial products. The ideal candidate is disciplined, service-oriented, and thrives in a supportive yet high-performance environment

Inside Sales MLOs will be primarily responsible for using web-based marketing strategies and telephone sales techniques to expand Gold Star’s lending footprint to all corners of the United States, from the comfort of one of our branch offices. This position also offers the opportunity to interact with the community by promoting Gold Star’s products to financial services professionals and the public at large.

Primary Position-specific Responsibilities

• Consult with prospective borrowers to determine their financial objectives and goals
• Review/analyze credit and financial data, and pre-qualify applicants
• Present options and alternatives for various financial products that Gold Star offers, explain rates and terms in an easy to understand manner, and answer questions regarding the financing process
• Maintain an in-depth knowledge of highly technical and evolving underwriting/lending guidelines, investor regulations, and utilize specialized knowledge of loan products to interpret these guidelines to assist the borrower in his/her understanding
• Assist in gathering required loan underwriting documentation, and be the borrower’s primary point of contact with Gold Star, always leaving him or her with a favorable impression
• Determine the financial products that best meet the customer’s needs and financial circumstances, and provide advice on the advantages and disadvantages of different financial products
• Negotiate loan rates and terms on behalf of the consumer, and apply the borrower’s unique credit profile to loan scenarios in order to provide financial options to the consumer
• Monitor the loan from the point of origination through closing, and work closely with processors, underwriters, closers, and staff to facilitate a smooth and compliant transaction
• Develop and maintain lifelong relationships with consumers, business partners, and colleagues
• Attend and complete all required training, maintain knowledge of all lending policies, procedures, guidelines, and regulations, and complete all licensing prerequisites and requirements
• Provide unsurpassed customer service
• Complete other duties as assigned

Preferred Education/Experience

• High school or equivalent required
• An Associate’s degree from an accredited college preferred
• At least one (1) year of experience in mortgage lending with demonstrated success in prospecting and sourcing leads, telephone sales, and developing relationships required
• Verifiable track record of recent successful purchase and referral based sales volume
• Must have exceptional attention to detail and strong organizational skills
• Outstanding work ethic and time management skills
• Perform exceptionally well under pressure
• Possess strong oral and written communication skills
• Prior experience with Encompass, a plus

PHYSICAL DEMANDS/ENVIRONMENT

The work environment is characteristic of an office setting. Rare lifting of up to 25lbs may be required.

Occasional travel may be required (generally less than 25%) to attend client closings, complete loan applications, and meet with consumers.