Loan Originator Assistant | Retail

Cardinal Financial Company; Dallas (TX); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Great compensation package

Career growth

401(k) with 50% match

Full benefits starting day one

Job summary

Cardinal Financial Company in Dallas, TX, is seeking a Loan Originator Assistant to support loan origination activities and client communications. You will help with outbound calls, income calculations, and administrative tasks to keep files moving efficiently.

The role requires excellent communication, multitasking, and teamwork, with preference for an NMLS license and mortgage industry exposure. Employment offers full benefits, a strong compensation package, and growth opportunities.

Qualifications

• High school diploma or GED is required.
• NMLS license preferred.
• 1-3 years experience in a customer service/customer-facing role is preferred.
• 0-2 years experience working within the mortgage industry is preferred.
• Basic understanding of financial documents (assets, income, credit) is preferred.
• Ability to manage multiple demands and competing priorities.
• Ability to adapt to change, take direction, and complete training.

Responsibilities

• Reviews loan application, supporting documentation, and credit authorization.
• Keeps current understanding of all loan program guidelines, pricing, policies and procedures.
• Documents all client conversations in loan origination software with timely follow up in CRM.
• Provides daily/weekly status of files to Loan Originator/Production Team and clients.
• Communicates status updates and escalates issues to meet client needs.
• Assists clients with the use of the Origination system (Octane).
• Collects and submits vendor validations from borrowers.
• Maintains a positive working relationship with internal/external contacts.
• Processes borrower documents accurately and timely following internal procedures.
• Performs tasks assigned by Loan Originator or Production Leader.
• Collaborates with Operations to ensure smooth loan processes.
• Schedules new leads and appointments and calls with clients as needed.
• Responds to client questions in a timely manner per SLA.
• Performs research and administrative duties in support of the team.
• Ensures loan Turn Time requirements are achieved.

Skills

Customer Service

Multitasking

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Encompass

Job description

Description

Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough”

Work Location: Dallas, TX

Who We Need:

The Loan Originator Assistant (LOA) works alongside a designated Loan Originator or Production Team in a sales environment to provide support to Customers, Loan Originators, Production Leaders, and Operations partners. This position is responsible for providing mortgage assistance such as out-bound calls to clients, income calculation, and other miscellaneous administrative deadline-based tasks. The LOA assists Mortgage Loan Originators with managing their pipelines while providing superior customer service by maintaining consistent communication with clients and assisting them through specific workflows.

What You Will Do:

• Reviews loan application, supporting documentation, and credit authorization.
• Keeps current understanding of all loan program guidelines, pricing, policies and procedures.
• Documents all client conversations in loan origination software with timely follow up in CRM.
• Provides daily/weekly status of files in progress to Loan Originator/Production Team or Leadership as well as the Client.
• Communicates status updates and appropriately escalates issues and opportunities to meet the needs of clients and homeowners.
• Assists clients with the utilization of the Origination system (Octane).
• Collect and submit/file vendor validations from borrowers.
• Maintains a positive working relationship with internal departments and external contacts.
• Processes borrower documents in an accurate and timely manner following proper internal protocol and procedures.
• Performs specific tasks assigned by Loan Originator or Production Leader.
• Communicates and partners closely with Operations to ensure a smooth and accurate loan process.
• Schedules new leads and appointments and calls with clients as needed.
• Responds to client’s questions and concerns in a timely manner in accordance with team/department SLA expectations.
• Performs a variety of research and administrative duties in support of the Loan Originator/Production Team.
• Ensures loan Turn Time requirements are achieved.

Requirements

What You Need:

• High school diploma or GED is required.
• NMLS License preferred.
• 1-3 Years experience in Customer Service/Customer-Facing role is preferred.
• 0-2 Years experience working within the Mortgage Industry is preferred.
• Basic understanding of financial documents i.e. assets, income, and credit is preferred.
• Ability to effectively manage multiple demands and competing priorities.
• Ability to adapt well to change, take direction, and comprehend training.
• Fast-paced individual with exceptional analytical and computer skills.
• Demonstrated ability to thrive in a multi-faceted, fast paced, ever changing environment.
• Detail oriented with excellent verbal and written communication skills.
• Demonstrated organizational skills.
• Ability to work closely within a team structure.
• Working knowledge of Microsoft Suite, specifically Word and Excel.
• Working knowledge of Encompass software system a plus.
• Ability to execute and interpret AUS, evaluate findings, and work accordingly.

What We Offer:

• Strength, Stability, and Vision
• Great compensation package
• Opportunity for career growth
• A commitment to be a relevant market leader - we are aiming for the top!
• Octane, our engineered proprietary technology that is transforming the mortgage industry
• An empowered culture where your ideas are important and your voice matters
• Full Benefits, beginning the first day of the month following your start date, including – Medical, Dental, Vision, Life, Disability Insurance, and much more
• Generous paid time off package that also includes all major holidays
• 401(k) w/ 50% match up to a maximum employee contribution of 5% - Beginning the 1st of the month following 30 days of employment

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce. California residents click here to review Cardinal's California Employee Privacy Policy & Notice at Collection. The expected base salary for this position ranges from thirty three thousand dollars to fifty two thousand dollars determined based on the applicant's experience, skillset, education, training, certificates, and licenses.