Loan Origination Operations Associate I

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago, IL is seeking a Loan Originations Associate I to support the loan origination lifecycle across Wealth Management, Business Banking, and Commercial Banking.

You will serve as a frontline resource for inquiries, exceptions, and escalations, guiding partners and ensuring timely progression of loans while upholding risk controls. In this role, you will triage daily workflow, communicate status updates, and contribute to process improvement through data-driven

Qualifications

• Minimum of 2 years of experience in loan originations or related function.
• Ability to manage escalations with structured problem-solving.
• Strong written and verbal communication skills.
• Attention to detail and ability to work under deadlines.
• Proven ability to prioritize and manage multiple workstreams.
• Strong stakeholder management and conflict-resolution skills.
• Excellent time-management and organizational skills.

Responsibilities

• Act as a primary point of contact for inquiries and escalations from internal business partners (WM, BB, CB), providing timely updates, clear next steps, and closure of open items.
• Triage daily workflow, identify urgent/high-risk items, and drive resolution by engaging the right partners and applying policy/process knowledge (without owning end-to-end deal coordination).
• Investigate and resolve exceptions, breaks, and discrepancies (e.g., documentation/status gaps, system/data mismatches, condition interpretation questions), escalating appropriately when approvals or additional review is required.
• Apply critical thinking and sound judgment to resolve short-term problems and navigate competing priorities while maintaining strong attention to detail and turnaround time expectations.
• Cultivate productive stakeholder relationships through clear, professional communication, conflict-resolution skills, and a solutions-oriented approach during escalations.
• Provide status visibility to stakeholders through clear written updates, recurring recaps, and issue tracking (e.g., themes, aging, root cause categories); develop concise summaries and periodic readouts as needed.
• Support accurate documentation and timely transaction progression by reinforcing documentation standards, completion requirements, and “what good looks like” for common lending scenarios.
• Maintain strong controls by ensuring work is performed in accordance with established procedures, documentation standards, and risk/compliance requirements; support identification and escalation of potential fraud red flags and data security concerns.
• Identify recurring issues and contribute to process improvements that reduce rework and improve quality and turnaround time (e.g., standard work, checklists, playbooks, job aids) and support change adoption across partner groups.
• Leverage data and technology tools to analyze workflow trends (e.g., aging, defect drivers, rework reasons), produce simple quantitative reporting, and recommend actions that improve outcomes.
• Contribute to innovation efforts by participating in pilots/initiatives (including responsible use of automation/AI-enabled capabilities where approved) to improve transparency, decision-support, and process efficiency. Support the Booking Manager with ad hoc priorities, coverage, and continuous improvement initiatives, including preparing summaries for leadership and business stakeholders.

Skills

Escalation management

Stakeholder management

Process improvement

Data literacy

Risk awareness

Strong communication

Time management

Attention to detail

Job description

JPMorgan Chase & Co. in Chicago, IL is seeking a Loan Originations Associate I to support the loan origination lifecycle across Wealth Management, Business Banking, and Commercial Banking.

You will serve as a frontline resource for inquiries, exceptions, and escalations, guiding partners and ensuring timely progression of loans while upholding risk controls. In this role, you will triage daily workflow, communicate status updates, and contribute to process improvement through data-driven