Loan Operations Team 3

Republic Bank Of Chicago; Chicago (IL); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k plan with discretionary matching

Paid time off

Parental Leave

Job summary

Republic Bank of Chicago in Chicago, IL is seeking a detail-oriented Loan Servicing Specialist to maintain the loan portfolio and assist customers.

You will perform reconciliations, review loan maintenance, handle credit disputes, and generate month-end reports, while ensuring accuracy and compliance.

Qualifications

• High School Diploma or its equivalent.
• 2 years loan processing or loan servicing experience with a focus in commercial lending preferred.
• Familiar with lending concepts, banking practices, and procedures.
• Knowledge of Microsoft Office suite (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Strong organizational skills and excellent customer service.
• Ability to work and think independently.

Responsibilities

• Prepare daily and month-end reconciliations for Loan Control and other GLs and deposit accounts as assigned.
• Review file maintenance performed for all loans to ensure accuracy and proper authority.
• Review the maintenance cross-check report daily and resolve errors with department peers.
• Review Bank Control Change reports for accurate rate changes and other changes in the loan system.
• Research and respond to credit bureau disputes via EOscar system.
• Review HELOC advances according to established procedure.
• Review the loan disbursement check log daily for discrepancies.
• Prepare various month-end reports as assigned.
• Assist customers with inquiries in a timely manner.
• Retrieve messages and respond to department voicemail promptly.
• Lock department cabinets nightly for data safety.
• Process reports, checklists, and procedures related to responsibilities.
• Other duties as assigned.

Skills

Loan processing

Loan servicing

Communication

Organizational skills

Customer service

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

GENERAL FUNCTION

Relies on instructions and pre-established guidelines to perform the loan servicing functions required in order to maintain the bank’s loan portfolio and service all loan customers.

Essential Duties And Responsibilities

• Prepare the daily and month-end reconciliations for Loan Control, and other GLs and deposit accounts as assigned.
• Review the file maintenance performed for all loans in connection with the system generated reports to ensure that all actions were performed accurately and under proper authority.
• Review the maintenance cross check report daily, researching and communicating any errors that need to be cleared with other department members.
• Review the Bank Control Change report for accurate rate changes and other changes performed within the loan system or by Loan Operations.
• Research and respond to credit bureau disputes received directly from customers and through the EOscar system.
• Review all HELOC advances according to the established procedure.
• Review the loan disbursement check log daily for any discrepancies.
• Prepare various month-end reports, as assigned.
• Perform research and prepare information requested on loans for collection and/or litigation purposes.
• Assist customers with inquiries in a timely manner.
• Retrieve Ring Central messages from department voicemail and respond in a timely manner.
• Lock all department cabinets and drawers nightly to ensure the safety of customer information.
• Access, review, and process reports, checklists, and procedures assigned in connection with the above responsibilities.
• Other duties as assigned

Expectations

Relies on experience and judgment to plan and accomplish goals.

Provide support for other members of the department as needed including special projects as assigned.

Minimum Knowledge, Skills And Abilities Required

• High School Diploma or its equivalent.
• 2 years loan processing or loan servicing experience with a focus in commercial lending preferred.
• Familiar with a variety of the lending and general banking concepts, practices, and procedures.
• Knowledge of Microsoft suite of products (Excel, Word, Outlook, etc.).
• Strong verbal and written communication skills.
• Strong organizational skills.
• Excellent customer service skills.
• Ability to work and think independently.

Additional Responsibilities

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.

What We Offer

As part of our commitment to your physical, emotional, and financial wellbeing, we proudly provide a comprehensive benefits package, which includes:

• A competitive salary range estimated at $60,000 - $68,000 for this position. (Final compensation may vary based on experience, skills, and qualifications)
• Generous Paid time Off (PTO) to help you rest, recharge, and take care of what matters most
• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options
• Retirement benefits including 401k plan with discretionary matching contributions.
• Childcare assistance program to support working parents and their eligible dependents
• Parental Leave for both primary and secondary caregivers
• Short-term and long-term disability coverage for long-term income security
• Basic Life and AD&D insurance with elective additional coverage for you, your spouse, or children
• Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program

We look forward to working with you and to the contributions you will make to Republic Bank of Chicago, as well as the opportunity to provide you with professional growth. However, we recognize that you retain the option, as does Republic Bank of Chicago, of ending your employment with us at any time, with or without notice and with or without cause. As such, your employment with Republic Bank of Chicago is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.