Loan Operations Support Specialist

OakStar Bank; Nixa, Springfield (MO, MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) matching

Paid Time Off

Paid Holidays

Job summary

OakStar Bank in Springfield, MO is seeking a Loan Assistant Specialist to partner with the Loan Assistant Coordinator and ensure coverage for the Loan Assistant function. You will support processing, documentation, and servicing of various loans across multiple locations while maintaining regulatory compliance.

The role emphasizes accuracy, customer service, and system proficiency. This non-exempt, hourly position offers comprehensive benefits and opportunities to improve processes within a

Qualifications

• Associate or bachelor’s degree in business, finance, or related field preferred.
• 1+ years of experience in loan processing, loan administration, banking, finance, or related field.
• Familiarity with loan products, documentation, and regulatory requirements.
• Experience with loan management systems or banking software.
• Familiarity with loan origination and servicing systems.
• Basic understanding of banking regulations and compliance requirements related to lending, such as RESPA, TILA, and ECOA.
• Strong attention to detail and ability to maintain accuracy in all aspects of loan documentation.
• Excellent organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.
• Strong customer service skills, with the ability to communicate clearly and professionally with borrowers and internal teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work overtime to assist customers, support team members, or meet deadlines.

Responsibilities

• Provide temporary Loan Assistant coverage during staffing gaps.
• Support continuity of operations during transitional periods, ensuring work is completed in accordance with procedures and compliance standards.
• Work closely with the Loan Assistant Coordinator to establish processes and efficiencies for Loan Assistant coverage.
• Promote consistency in loan documentation, workflow execution, and customer service practices across all lending locations.
• Assist in preparing loan documentation, including loan applications, promissory notes, and disclosures.
• Ensure that all required documents are accurately completed, signed, and stored.
• Review loan applications for completeness and accuracy before submission to the loan officer for further processing.
• Coordinate with borrowers and loan officers to ensure that necessary documentation is obtained and submitted.
• Input loan data into the loan management system, ensuring accuracy and completeness.
• Track loan applications throughout the approval process, ensuring that all documentation is provided and required conditions are met.
• Update loan files with relevant information, including status updates, additional documents, and payment records.
• Ensure that all loan files (both electronic and paper) are maintained in compliance with bank policies and regulatory standards.
• Help deliver system training related to loan origination systems, document preparation software, imaging systems, document management systems, and core banking applications for Loan Assistants.

Skills

Attention to detail

Organizational skills

Customer service

MS Office

Teamwork

Overtime flexibility

Communication

Education

Associate or bachelor’s degree in business, finance, or related field preferred

Tools

Loan management systems

Banking software

Job description

OakStar Bank in Springfield, MO is seeking a Loan Assistant Specialist to partner with the Loan Assistant Coordinator and ensure coverage for the Loan Assistant function. You will support processing, documentation, and servicing of various loans across multiple locations while maintaining regulatory compliance.

The role emphasizes accuracy, customer service, and system proficiency. This non-exempt, hourly position offers comprehensive benefits and opportunities to improve processes within a