Loan Operations Specialist: Precision in Loan Processing

Oak Bank; Fitchburg (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Oak Bank is seeking a Loan Operations Specialist to manage loan processing across commercial, residential, consumer, and HELOC products. You will onboard loans, monitor the portfolio, perform audits for HMDA, flood, and collateral, and handle loan billing statements and payments.

You will collaborate with lenders, credit teams, and third-party vendors while maintaining accurate loan records and adherence to banking policies.

Qualifications

• Associate’s degree in business administration or equivalent work experience.
• Proficiency with Microsoft Office and Adobe Acrobat Standard.
• Knowledge of FISERV Premier and E-Oscar, plus secondary market investor programs.
• Strong analytical, accuracy, and problem-solving skills in banking contexts.
• Attention to detail to ensure accuracy and quality.
• Ability to meet deadlines and work independently.
• Ability to multitask and adapt to evolving workflows.
• Strong client service orientation with effective communication.

Responsibilities

• Onboards loans and performs daily maintenance on loan accounts with the bank’s core system.
• Reviews and analyzes daily loan accounting system reports to balance and maintain the loan portfolio.
• Conducts audits on new and renewed loans for HMDA, flood, mortgage quality control and collateral audits.
• Reviews and sends loan billing statements/notices including annual disclosures and processes loan payments including participations.
• Monitors and processes loan escrow real estate tax payments and account analysis.
• Quotes and posts loan payoffs, prepares documents and releases collateral when applicable.
• Handles inquiries for verifications of loan/liability and mortgage inquiries.
• Monitors third party vendor systems for delinquent real estate taxes and collateral reporting.
• Researches and resolves credit bureau disputes, managing regulatory reporting.
• Maintains insurance tracking and collateral monitoring (UCC continuations).
• Reports balances for programs including mortgage insurance, secondary market investors, and SBA.

Skills

Analytical skills

Attention to detail

Problem solving

Time management

Verbal and written communication

Team collaboration

Multitasking

Banking knowledge

Client service disposition

Education

Associate’s degree in business administration

Tools

FISERV Premier

E-Oscar

Microsoft Office

Adobe Acrobat Standard

Job description

Oak Bank is seeking a Loan Operations Specialist to manage loan processing across commercial, residential, consumer, and HELOC products. You will onboard loans, monitor the portfolio, perform audits for HMDA, flood, and collateral, and handle loan billing statements and payments.

You will collaborate with lenders, credit teams, and third-party vendors while maintaining accurate loan records and adherence to banking policies.