Loan Operations Specialist

Planet-Home-Lending; Meriden (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

Planet-Home-Lending is seeking a Loan Operations Specialist II to monitor and generate timely written communications for special loan portfolios, including Balloon, ARM, and SCRA loans. This role handles error resolution and MSP data processing updates to reduce inaccuracies and serves as the point person for internal questions.

You will review MSP data for ARM indices, ensure disclosures are compliant with law, support modifications, deferments, and MSP reporting.

Qualifications

• Excellent verbal and written communication skills; ability to instruct team members.
• Experience with data analysis and reporting.
• Proficiency in Microsoft Office and related tools.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Monitor MSP system updates for ARM indices and ensure compliant disclosures.
• Document and update data for loan modifications, due dates, and deferments; ensure consistency.
• Complete MSP data requirements for Step Rate Mods, Balloon, Deferred Interest, and Pay Option ARMs.
• Create reports to identify data discrepancies in the portfolio and support training.

Skills

Comms skills

Data analytics

MS Office

Organizational skills

Prioritization

Deadline-driven

Adaptability

Education

High school diploma or equivalent

Associated Degree preferred

Tools

MS Office

Job description

Posted Thursday, August 20, 2026 at 5:00 AM

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Loan Operations Specialist II will monitor and generate all written communication timely and accurately for all special loan portfolios consisting of Balloon, Adjustable Rate (ARM), Loan Modification process and Service Members Civil Relief Act (SCRA) loans. This position will be responsible for error resolutions of special loan products and process changes/updates to reduce ongoing inaccuracies. The Loan Operations Specialist II, will be the point person for initial internal department questions regarding the processing of special loan functions. This position will support training of special loan functions including reports and MSP data processing.

Essential Duties and Responsibilities

• Updates and reviews the MSP system with all new indices used in the calculation of the ARM portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure all ARM data is accurate and consumer disclosures are sent timely. Supports other members of the team on ARM training and awareness.
• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data including changes for loan modifications, due date changes and/or deferments. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support to newer member of the team to ensure department is following process uniformly.
• Completes all data requirements within MSP for Step Rate Modifications, Balloon Loan, Deferred Interest Loan, Pay Option ARMs and any other acquired special loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these special loan requirements.
• Maintains, updates and produces reports for special loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.

Position Requirements

Education

• High school diploma or equivalent required
• Associated Degree Preferred

Experience

• Loan servicing experience preferred
• Full understanding of Balloon, Adjustable Rate Mortgage (ARM), and SCRA loan documents preferred
• Understanding of FHA, VA, USDA Government loan products preferred

Functional/Technical Skills

• Effective verbal and written communication skills with ability to instruct members of team.
• Some reporting experience and data analytics
• Experience using Microsoft Office
• Displays strong organizational skills and manages time effectively
• Ability to multi-task and deal with competing priorities
• Ability to meet deadlines
• Ability to adapt to a changing environment
• Ability to understand and utilize investor guidelines

Environmental/Physical Demands

Work is typically preformed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.