Loan Operations Specialist II

Bank of Fayette County; Eads (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Bank of Fayette County is seeking a Loan Operations Specialist II to perform intermediate‑level loan servicing duties with precision. You will manage complex servicing tasks, ensure data accuracy, and support regulatory compliance while assisting Specialist I staff.

The role emphasizes independent judgment and collaboration within the loan operations team. Ideal candidates bring 2–5 years of loan servicing experience, strong analytical and communication skills, and a detail‑oriented approach to

Qualifications

• 2–5 years of loan operations or loan servicing experience.
• Knowledge of loan servicing regulations and collateral processes.
• Experience with loan documentation and servicing systems.

Responsibilities

• Processes complex loan servicing transactions including escrow, collateral updates, and exception resolution.
• Reviews and verifies loan boarding information for accuracy.
• Corresponds with title companies, insurance providers, and customers.
• Researches and resolves escalated servicing issues.
• Performs quality control checks on documents and system data.
• Ensures compliance with regulatory requirements such as RESPA, flood insurance, and FCRA.
• Supports audits and internal reviews.
• Provides training and guidance to Specialist I employees.

Skills

Analytical thinking

Effective communication

Problem-solving

Accuracy

Education

High School Diploma or equivalent

Job description

Benefits

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Summary of Primary Duties and Responsibilities

The Loan Operations Specialist II performs intermediate-level loan servicing responsibilities requiring experience, independent judgment, and detailed knowledge of loan documentation and servicing systems. The role supports more complex functions, assists with problem resolution, and may serve as a resource to Specialist I staff. This position ensures loan data accuracy, regulatory compliance, and timely processing of collateral and servicing activities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Processes complex loan servicing transactions including escrow, collateral updates, and exception resolution.

Reviews and verifies loan boarding information for accuracy.

Corresponds with title companies, insurance providers, and customers.

Researches and resolves escalated servicing issues.

Performs quality control checks on documents and system data.

Ensures compliance with regulatory requirements such as RESPA, flood insurance, and FCRA.

Supports audits and internal reviews.

Provides training and guidance to Specialist I employees.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge: Understanding of loan servicing regulations, loan documentation, and collateral processes.

Skills: Analytical thinking, effective communication, problem-solving, accuracy.

Abilities: Ability to handle complex tasks independently and manage multiple priorities.

EDUCATION/EXPERIENCE

High School Diploma or equivalent.

2-5 years of loan operations or loan servicing experience.

Work Schedule

8:00 am - 5:00 pm - overtime may be required occasionally to meet processing needs.