Loan Operations Specialist

Enterprise Bank & Trust; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Enterprise Bank & Trust is seeking a Loan Operations Specialist to join a team focused on post-closing loan lifecycle activities, including funding, boarding, servicing, and payoff. You will collaborate with lending teams and third parties to ensure exceptional customer service.

Qualifications include excellent communication, high-volume environment experience, and proficiency with Microsoft Office and core banking tools. A flexible schedule with overtime and travel may be required.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in a fast-paced, high-volume banking environment.
• Detail-oriented with strong problem-solving abilities.
• Proficient with Microsoft Office and core banking systems.

Responsibilities

• Process all monetary aspects of funding loans including disbursements and draws.
• Reconcile general ledger and operating accounts.
• Review loan documentation for completeness and accuracy.
• Onboard loans into core processing systems and related applications.
• Manage loan servicing duties including payments, escrow, and payoff requests.
• Assist with tax reporting and credit bureau related tasks.

Skills

Communication

Time management

Attention to detail

Customer service

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there’s no stopping you!

Job Title:

Loan Operations Specialist

Job Description:

Summary:

The Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan lifecycle including funding, boarding, servicing, and payoff. Loan Operations Specialists will work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service.

Essential Duties and Responsibilities:

• Responsible for processing all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
• Reconciles general ledger and operational accounts
• Review loan documentation for completeness and accuracy in order to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems used by lending teams and other loan operation associates
• Identify critical original documentation needed for preservation and loan maintenance and monitoring needed pursuant to loan documentation and other lending guidelines
• Responsible for all aspects of servicing loans and credits cards including but not limited to customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
• Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting and tasks associated with tax reporting
• Performs other duties as assigned

Qualifications:

• Excellent verbal and written communication skills
• Proven experience working in a fast paced, high volume, customer-centric environment
• Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
• Proficient in the use of technology including loan origination and core banking systems
• Detail oriented and well organized
• Ability to work both independently as self-starter and in a collaborative team environment
• Motivated and open to change

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School Diploma required
• Associate’s or Bachelor’s degree preferred
• Minimum of one (1) to three (3) years in loan operations, servicing or banking.

Computer and Software Skills:

• Proficient with using Microsoft Office products
• Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
• Experience with Salesforce, nCino, or FIS Bankway is a plus

Certificates, Licenses and Registrations:

• None

Additional Information:

• Able to work a flexible work schedule including overtime as well as travel as needed

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.