Loan Officer Support Specialist

Empire Finest Group; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Empire Finest Group in Miami, FL is seeking a detail-driven Loan Officer Support Specialist to keep loan files moving from application through closing. This full-time role supports our Loan Officers and operations team with organization, follow-through, and exceptional client service.

You will manage CRM tasks, monitor milestones, collect documents, and maintain accurate records, while coordinating with real estate agents and referral partners to ensure a smooth, compliant lending process.

Qualifications

• Previous experience in mortgage lending or real estate is preferred.
• Experience supporting Loan Officers is a plus.
• Strong organizational and communication skills.
• Proficiency with CRM and MS Office.

Responsibilities

• Coordinate active loan files with Loan Officers and team.
• Manage CRM tasks to keep loans on schedule.
• Monitor milestones and collect required documents.
• Maintain accurate loan documentation and records.
• Assist with administrative tasks throughout the loan process.
• Keep records ready for internal review.

Skills

Organized

Detail-oriented

CRM experience

Customer-service

Tools

CRM systems

Microsoft Office

Pipeline management

Job description

Position Overview

Now Hiring: Loan Officer Support Specialist

Full-Time

Location: Miami, FL

Help Create an Exceptional Mortgage Experience.

Organized. Detail-Driven. Client-Focused.

Are you highly organized, detail-oriented, and passionate about helping people? Do you enjoy keeping projects on track, staying one step ahead, and supporting a team that’s making a real impact? If that sounds like you, we’d love to meet you.Empire Finest Group is a growing mortgage brokerage dedicated to helping clients secure the right residential and commercial financing with confidence. Our reputation is built on responsive service, clear communication, and a seamless lending experience — and we’re looking for someone who shares those values.

Position Overview

As a Loan Officer Support Specialist, you’ll play an essential role in supporting our Loan Officers and helping keep every loan moving efficiently from application through closing. This is an operations and administrative support role designed for someone who enjoys organization, follow-through, and delivering an exceptional client experience. You will work closely with Loan Officers and other members of the operations team to help ensure loan files, documentation, communication, and follow-up activities remain accurate and on track.

What You’ll Do

• Support Loan Officers with the day-to-day coordination of active loan files
• Manage and update CRM tasks to help ensure every loan remains organized and on schedule
• Monitor loan milestones and follow up on outstanding requirements
• Help maintain accurate, complete, and organized loan documentation
• Assist with administrative and operational tasks throughout the loan process
• Keep files and related records current and ready for internal review

Documentation & Follow-Up

• Follow up with borrowers to collect required documentation
• Communicate with real estate agents, referral partners, and other parties involved in the
• transaction
• Track outstanding documents and help ensure items are received in a timely manner
• Identify missing information and bring potential issues to the attention of the appropriate team member
• Maintain clear and accurate records of communications and follow-up activities

Client Communication & Service

• Provide professional and timely communication to borrowers and external partners
• Help keep clients informed throughout the loan process
• Respond to general questions and direct more complex lending questions to the appropriate Loan Officer
• Support a smooth, organized, and stress-free experience from application through closing
• Build positive relationships through responsiveness, professionalism, and strong follow-through

Operational Support

• Help identify potential delays or issues and elevate them promptly
• Support accurate task management and workflow coordination
• Manage multiple priorities while maintaining strong attention to detail
• Follow established procedures and contribute to an organized lending process
• Work collaboratively with Loan Officers and operations team members to help keep transactions moving forward

What We’re Looking For

• Highly organized and detail-oriented
• Dependable and accountable with strong follow-through
• Comfortable managing multiple tasks and priorities in a fast-paced environment
• Proactive and able to stay one step ahead of deadlines and outstanding requirements
• Client-focused with a strong commitment to customer service
• A clear and professional communicator
• Comfortable supporting a team and working collaboratively
• Able to handle sensitive information with professionalism and discretion

Preferred Qualifications

• Previous experience in mortgage lending, banking, finance, real estate, or a similar administrative or operations-focused role
• Experience supporting Loan Officers, loan files, financial transactions, or documentation processes is a plus
• Familiarity with the mortgage loan process is preferred
• Experience using CRM systems, pipeline management tools, or task management platforms
• Strong computer skills and proficiency with Microsoft Office
• Experience communicating with borrowers, real estate agents, lenders, or other business partners is beneficial
• Strong organizational, communication, and problem-solving skills

Why Join Empire Finest Group?

• Join a collaborative and supportive team that values your contributions
• Work alongside experienced Loan Officers and mortgage professionals
• Help clients achieve important homeownership and investment goals
• Gain valuable experience in mortgage lending and loan operations
• Work with clear processes and efficient systems designed for success
• Build your career with a growing company that values professionalism, teamwork, and personal growth

How We Work

At Empire Finest Group, we lead with people first, do what we say, push to be better every day, act with integrity, and win as one team. If you are organized, dependable, client-focused, and enjoy being the person who helps keep everything moving smoothly behind the scenes, you’ll fit right in.

The Details

Location

Miami, FL

Schedule

Full-Time

Team

Works closely with Empire Finest Group Loan Officers and Operations