Loan Officer, Retail Center, Specialty Products

Carrington Holding Company, LLC; Chandler (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Educational reimbursement

401(k) matching program

Job summary

Carrington Mortgage Services-Retail Lending in Chandler, AZ is seeking a Loan Officer for Non-QM and mortgage products. You will prospect for new business, handle outbound and inbound calls, and guide customers through the loan process with a focus on compliance and customer service.

A valid MLO license (NMLS) and Safe Act certification are required, with at least two years in mortgage lending preferred. You will work with operations to ensure smooth file flow, disclose requirements, and explain

Qualifications

• Two (2) or more years’ experience in mortgage lending preferred with some experience specifically in the Non-QM products.
• Must have a current Mortgage Loan Originator License through NMLS.
• Safe Act/MLO certification required.

Responsibilities

• Prospect for new business by making outbound calls to company-sourced leads and handling inbound inquiries.
• Adhere to all phone disclosure requirements when speaking to customers.
• Manage the loan process according to current laws, regulations, and company guidelines.
• Follow up with prospects regarding documents, analyze credit reports and income documents, and conduct further research as required.
• Explain various loan products to customers and provide high-quality customer service throughout the loan process.
• Ensure loans comply with Carrington guidelines, state and federal regulations, and investor requirements.
• Partner with operations staff to ensure expedient file flow.
• Perform other duties as assigned.

Skills

Mortgage lending

Outbound calling

Customer service

Regulatory compliance

Education

High school diploma

Job description

Job Description

Come join our amazing team and work in our Chandler, AZ Office! Our Loan Officer, Retail Center, Specialty Products is responsible for selling Non-QM and other mortgages and adhering to company guidelines. Advise customers regarding their options for obtaining a new mortgage. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The base pay is $23.08 /hr. plus monthly incentive.

What You’ll Do

• Prospect for new business by making outbound calls to company-sourced leads, take inbound calls from mail solicitation campaigns, call transfers from Customer Service Representative agents, and inbound inquiry customer calls. Identify self-sourced customers from network of realtors and other professionals.
• Adhere to all phone disclosure requirements when speaking to customers.
• Manage the loan process according to current legal and company guidelines and applicable federal, state, and local regulations.
• Follow up with prospects regarding documents that were submitted for review, analyze credit reports, income documents, and conduct further research as required.
• Explain various loan products to customers.
• Provide a high level of customer service to every customer during the loan process.
• Ensure loans are in compliance with Carrington guidelines, applicable state and federal regulations, and investor requirements.
• Partner with operations staff to ensure expedient process of file flow.
• Perform other duties as assigned

What You’ll Need

• High school diploma or equivalent work experience required
• Two (2) or more years’ experience in mortgage lending preferred with some experience specifically in the Non-QM products
• Must have a current Mortgage Loan Originator License through NMLS
• Safe Act/MLO certification required

Our Company

Carrington Mortgage Services-Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low down payment. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What is the value proposition to joining the team?

• Full array of mortgage programs.
• Paperless loan file flow and process.
• Aggressive Marketing support including brochures, social media, and CRM.
• Aggressive underwriting: we manual underwrite over 80% of our files
• Warm exclusive leads
• Ability to originate nationally
• Competitive compensation plan, including a base plus commission.

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Carrington does not do interviews or make offers via text or chat.