Loan Officer Assistant/Mortgage Loan Originator

Liberty 1 Lending Inc; Livonia (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A mortgage solutions firm in Livonia seeks Loan Officer Assistants to provide support to Loan Officers, screening leads and managing client follow-ups. The ideal candidate should be detail-oriented, tech-savvy, and capable of handling high-volume calls. This role offers opportunities for growth within the mortgage industry in a dynamic and supportive team environment.

Qualifications

• Ability to handle high-volume inbound calls and manage leads effectively.
• Proactive, dependable, and able to work in a fast-paced environment.
• Experience in telemarketing, sales, or customer service preferred.
• Proactive, dependable in fast-paced environments.
• Familiarity with LOS systems, CRMs, and G Suite.

Responsibilities

• Screen and qualify leads for mortgage loans.
• Manage daily pipeline updates and client follow-ups.
• Gather and review client documentation for accuracy.
• Communicate with borrowers, processors, and third parties to move files forward.
• Maintain CRM notes and ensure data is up-to-date and compliant.
• Prepare disclosures, assist with locking loans, and support pre-approvals.
• Act as a second set of eyes to ensure clean files and smooth closings.

Skills

Organizational skills

Communication skills

Multitasking skills

Detail-oriented

Tech-savvy

Telemarketing experience

Tech-savvy

Tools

CRM systems

G Suite

LOS systems

Job description

Liberty 1 Lending, a firm that is committed to providing top-tier mortgage solutions to homebuyers, homeowners, and investors. We are seeking Loan Officer Assistants (LOAs) to join our team. As a trusted leader in the industry, we pride ourselves on our customer-first approach, offering a wide range of products to meet the unique needs of every client. Our team is dedicated to innovation, integrity, and personalized service, and we’re seeking motivated professionals to join our growing family.

Key Responsibilities

• Screen and qualify leads to assessing if they meet the requirements for mortgage loans
• Support Loan Officers by managing daily pipeline updates, loan files, and client follow-ups
• Help gather and review client documentation for accuracy and completeness
• Communicate with borrowers, processors, and third parties to move files forward
• Maintain CRM notes and ensure all data is up-to-date and compliant
• Prepare disclosures, assist with locking loans, and support pre-approvals
• Act as a second set of eyes to ensure clean files and smooth closings

Requirements

• Ability to handle high-volume inbound calls and manage leads effectively
• Strong organizational and multitasking skills
• Detail-oriented with strong communication and persuasion skills
• Proactive, dependable, and able to work in a fast-paced environment
• Tech-savvy — familiar with LOS systems, CRMs, and G Suite (or willing to learn)
• Motivated to grow within the mortgage industry (LO licensing support available)
• Experience in telemarketing, sales, or customer service (preferably in mortgage or financial services) is a plus