Loan Officer Assistant - Bilingual (Spanish/English)

Lower, LLC; Phoenix (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and time off

401K with company match

Corporate wellness program

Job summary

Lower, LLC is seeking an experienced Bilingual Loan Officer Assistant fluent in Spanish and English to assist borrowers during their home buying or refinancing journey. This role supports a licensed Loan Officer and works on a hybrid schedule at the office in Phoenix, AZ.

The ideal candidate will have over 2 years of mortgage industry experience and excellent communication skills, helping clients through closing and ensuring all required documentation is handled effectively. The position offers a competitive compensation plan and extensive benefits.

Qualifications

• 2+ years of experience in the mortgage industry as Loan Officer Assistant, Loan Processor, or similar roles.
• Fluency in Spanish and English.
• Working knowledge of Encompass preferred.
• Ability to handle confidential information responsibly.

Responsibilities

• Provide support for Loan Officer and assist clients with their needs.
• Help clients through the closing process and answer basic questions.
• Advise clients on documentation needed.
• Prepare loan documentation for processing.
• Maintain strong relationships with clients.

Skills

Bilingual (English and Spanish)

Excellent communication skills

Problem solving

Reliability and positive attitude

Tools

Encompass

Job description

Job Description

We are seeking an experienced Bilingual Loan Officer Assistant fluent in Spanish and English to assist borrowers in their home buying or refinance journey. You'll work a hybrid schedule at our Phoenix, AZ office supporting a licensed Loan Officer.

Responsibilities

• Front‑end support for Loan Officer, speak with clients regarding goals, needs, and qualifications; after qualifying conversation, collaborate alongside Loan Officer for next steps in the financing process.
• Assist clients through closing by answering basic questions, and providing customer service to all parties throughout the transaction.
• Advise client of any additional, updated or missing documents needed to proceed.
• Prepare the loan for Loan Processor to take over.
• Order appraisals and FHA case numbers.
• Develop rapport and maintain strong working relationships with internal and external clients.
• Other duties or special projects as assigned.

Qualifications

• 2+ years of experience in the mortgage industry as Loan Officer Assistant, Loan Processor, Loan Officer, etc.
• Fluent in English and Spanish.
• Working knowledge of Encompass preferred.
• Excellent communication skills including phone, personal contact and written.
• Ability to problem solve and exercise a high degree of initiative.
• Reliability and consistently positive attitude.
• Must possess good judgement, be able to accept responsibility and handle confidential information.

Benefits

• Competitive compensation plan.
• Extended benefit offerings, including medical/dental/vision, paid holidays, paid time off, parental leave, life insurance, short- and long-term disability, and 401K with company match.
• Corporate wellness program.
• Discount on home mortgage refinances or purchases.
• Built‑in path to promotion – we’re growing, and we want you to grow with us.

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy