Loan Officer Assistant

Guild Mortgage Company; Georgia; On-site; USD 35,000 - 45,000; Full time

Job summary

Guild Mortgage Company is seeking a Loan Officer Assistant to support mortgage originators in building complete loan files. The position involves various administrative and client-facing tasks, ensuring high-quality customer service and efficient loan processing. Candidates should have a high school diploma, MLO licensing, and strong organizational skills. This role offers a competitive salary and benefits package in a collaborative work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Qualifications

• Two years of experience in mortgage lending or related field preferred.
• Strong detail orientation and organization skills.
• Proficiency with data entry and document management.

Responsibilities

• Assist originator in managing loan files and client communications.
• Monitor key dates and handle documentation for loan transactions.
• Provide administrative support and marketing efforts.

Skills

Detail Orientation

Customer Service

Data Entry

Communication

Time Management

Education

High school diploma or equivalent

Active MLO licensing

Tools

Microsoft Word

Excel

Job description

LPZ - Concourse Augusta
126 N Belair Rd
Evans, GA 30809, USA

LPZ - Concourse Augusta
126 N Belair Rd
Evans, GA 30809, USA

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, several activities related to assisting originators build complete loan files for submission. This role may perform the Lead to Contract and/or Contract to Close duties.

Essential Functions

Lead to Contract duties:

• Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer.
• Assist originator in appointment setting with prospective and new applicants.
• Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
• Set and confirm appointments for originator and manage calendar.
• Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.
• Assist the originator with obtaining an accurate and thorough 1003.
• Analyze customer’s credit and financial scenario and determining appropriate loan product(s).
• Run credit on loans assigned to an originator
• Run AUS findings and prepare the Initial Fee Worksheet.
• Pull and prep web applications and other duties, including updating credit reports and AUS findings.
• Request status updates from pre-approved clients and referral sources (weekly TBD calls).
• Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• Manage monthly compliance-approved email marketing to realtors.

Contract to Close duties:

• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
• Manage assigned originator's database; tracking active loan(s) and entering data as needed.
• Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
• Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
• Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
• Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
• Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
• Provide any necessary assistance through production and underwriting process.
• Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
• Answer customer inquiries related to active loan, and/or loan application status.
• Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
• Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
• Quoting rates and making commitments regarding locking to customer.
• Maintain referral source relationships through quick response time and excellent custom service.
• Prepare and send thank you cards to referral sources and new clients.
• Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
• Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
• Discuss product features with customer.
• Perform other duties as assigned.
• Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

Qualifications

• High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
• Active MLO licensing required.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
• Strong verbal and written communication skills. Basic math skills.
• Ethical, with a commitment to company values.

Supervision

• Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

This position offers eligibility for incentive compensation. Target Salary Range: $40,000/yr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Required

NMLS

Preferred

Licensed and Sponsored

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.