Loan Officer Assistant

Orchard; Detroit (MI); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Loan Officer Assistant, where you'll play a vital role in simplifying the home buying and selling process. This innovative firm is dedicated to enhancing the customer experience with cutting-edge tools and exceptional support. In this full-time remote position, you will assist Loan Officers by managing loan files, coordinating communication with clients, and ensuring timely processing. If you thrive in a fast-paced environment and possess strong organizational and communication skills, this opportunity is perfect for you. Be part of a team that values integrity and professionalism while making a real impact in the real estate industry.

Qualifications

• NMLS Licensed or willing to obtain license in relevant states.
• Minimum 2 years of experience in a support role such as loan officer assistant.

Responsibilities

• Support Loan Officers with lead management and workflow.
• Prepare and review loan applications for completeness and compliance.

Skills

Organizational Skills

Customer Service

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

NMLS License

2+ Years Experience in Loan Support

Tools

LOS Platforms (BytePro)

CRM Systems

Job description

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About Orchard
Orchard is radically simplifying the way people buy and sell their homes. The home purchase and sale process often takes months, causing anxiety and uncertainty. Orchard has reimagined this experience with innovative tools and a personalized online dashboard, supported by top real estate agents. Headquartered in New York City, Orchard employs over 150 full-time staff and 400+ real estate agents across the US. We are backed by top-tier investors and recognized as a great place to work.

About The Role
As a Loan Officer Assistant, you will support our Loan Officers by preparing loan files, managing document requests, and coordinating communication with clients and partners. This role requires excellent organizational skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. It is a full-time, remote position available in select states.

Key Responsibilities:

• Support Loan Officers with lead management and workflow
• Prepare and review loan applications for completeness and compliance
• Manage Orchard’s Equity Advance loan product, including financial analysis and pre-approvals
• Serve as a point of contact for customers during the loan process
• Coordinate with internal teams to ensure timely processing
• Maintain accurate data in LOS and CRM systems
• Communicate proactively with external partners to coordinate documentation and timelines
• Deliver professional and timely communication to ensure a positive experience

Qualifications:

• NMLS Licensed or willing to obtain license in relevant states
• Minimum 2 years of experience in a support role such as loan officer assistant or processor
• Knowledge of purchase loan products and documentation guidelines (Conventional, FHA, VA)
• Ability to interpret credit reports
• Experience with LOS platforms like BytePro is preferred
• Excellent communication skills
• Customer-first mindset with attention to detail
• Proactive problem-solving skills
• Ability to work collaboratively in a fast-paced environment
• High integrity and professionalism

Orchard is an equal opportunity employer, committed to diversity and inclusion.