Loan Officer Assistant

Rate; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) participation

Vacation benefits

Medical, dental, vision benefits

Flexible benefits

Life insurance

Commuter benefits

Pet insurance

Well-being resources

Identity theft protection

Job summary

Rate is a leading retail mortgage lender seeking a Loan Officer Assistant in Boston. You will be the organizational backbone, handling client calls, guiding applicants through the process, and coordinating with agents to keep the loan journey smooth.

This role emphasizes confidentiality, meticulous document review, and timely pre-approval letters, with a proactive, deadline-driven approach. You’ll support senior team members and help the office stay organized and efficient.

Qualifications

• Excellent verbal and written communication with clients and agents.
• Highly organized, capable of managing multiple tasks and deadlines.
• Team player, proactive and self-motivated to support others.
• Maintain strict confidentiality of client information.
• Tech-savvy, able to learn new systems in a deadline-driven environment.
• Previous mortgage/real estate experience is a plus but not required.

Responsibilities

• Conduct initial calls with new clients to review goals and explain the process.
• Scrub and review client applications, follow up on documents, organize files.
• Assess loan qualification and complete pre-approval letters when needed.
• Coordinate with real estate agents and buyers, schedule calls for senior team members.
• Proactively follow up with leads by phone and email, keep the team organized.

Skills

Communication

Organization

Teamwork

Confidentiality

Technical skills

Mortgage/real estate knowledge

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

What's the Role?

We are looking for a Loan Officer Assistant to join our team. In this role, you will be a crucial point of contact for clients, ensuring a smooth and efficient process from the initial application through to loan qualification. You'll be the organizational backbone of the team, working behind the scenes to help our clients and partners succeed.

Core Responsibilities

• Client Communication: Conduct initial calls with new clients to review their goals and explain our process. You'll also handle basic client questions and provide support throughout the process, including guiding them through application instructions.
• Document Management: Scrub and review client applications, follow up on necessary documents, and meticulously organize and save all borrower files.
• Loan Qualification: Assess if a borrower qualifies for a loan or if they require a co-mortgagor. When a client qualifies, you will be responsible for completing a pre-approval letter (PAL) on the same day as the application is received, when necessary.
• Team Support: Coordinate with real estate agents and buyers, scheduling calls for senior team members as needed. You'll also track and manage leads, providing status reports to the team.
• Administrative Tasks: Proactively follow up with leads via phone and email, and handle other administrative duties to keep the team organized and efficient.

Skills and Qualifications

• Communication: Exceptional verbal and written communication skills are essential for interacting with clients and real estate agents.
• Organization: You must be highly organized, detail-oriented, and capable of managing multiple tasks and deadlines.
• Teamwork: A flexible and proactive team player who is self-motivated and enjoys working behind the scenes to help others succeed.
• Confidentiality: The ability to maintain strict confidentiality with all client personal and financial information.
• Technical Skills: Tech-savvy and eager to learn new systems. Must be comfortable with a deadline-driven environment and able to remain calm under pressure.
• Experience: Previous experience in the mortgage or real estate industry is a plus, but not required. We are looking for someone who is a quick learner and "will figure it out."

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including

• eligibility to participate in a company-sponsored 401(k)
• vacation benefits
• eligibility for medical, dental, vision, and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• critical care insurance
• personal accidental insurance
• commuter benefits
• pet insurance
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program)
• legal planning assistance
• identity theft protection
• pet insurance
• wellness resources

Applications are being accepted on an ongoing basis.