Loan Management Specialist

Midwest Technical Institute, Inc.; United States; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life Insurance Options

Short Term / Long Term Disability

Employee Assistance Program

Job summary

Midwest Technical Institute is seeking a proactive Loan Default Management Specialist to lead efforts in reducing and managing federal student loan default risks. This remote role supports student success and compliance with federal regulations.

The position emphasizes data monitoring, borrower outreach, and counseling on repayment plans, with collaboration across departments and servicers. Remote work with CST time considerations is expected.

Qualifications

• Education/experience as specified: high school diploma and/or bachelor’s degree.
• Experience in financial aid, loan servicing, collections, or student default prevention.
• Strong communication, organizational, and counseling skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with federal student loan programs and default resolution processes.

Responsibilities

• Monitor borrower data and identify at‑risk students using NSLDS and servicer reports.
• Conduct targeted outreach to students in grace periods or delinquency.
• Provide one‑on‑one loan counseling and guidance on repayment plans.
• Track and report on Cohort Default Rates (CDR) and recommend interventions.
• Collaborate with campus departments and loan servicers to support borrower success.

Skills

Communication skills

Counseling skills

Customer service

Phone support

Attention to detail

Education

Bachelor’s degree in Finance

High School diploma or equivalent

Tools

Microsoft Office Suite

NSLDS data access

Job description

Build Futures. Change Lives. Grow Your Career.

We believe in the power of change. Every student who walks through our doors comes with dreams, goals, and the potential to create a better future for themselves. At MTI, our mission is to help turn that potential into real-world success.

And it all starts with our faculty and staff.

Position: Loan Management Specialist

Location: Remote

Job Id: 237

# of Openings: 1

Candidates must be located within the Central Time Zone

Job Summary

Midwest Technical Institute/Delta Technical College is seeking a proactive and student-focused Loan Default Management Specialist to lead efforts in reducing and managing federal student loan default risks. This position plays a key role in supporting student success and ensuring institutional compliance with federal regulations.

Key Responsibilities

• Monitor borrower data and identify at‑risk students using NSLDS and servicer reports.
• Conduct targeted outreach to students in grace periods or delinquency.
• Provide one‑on‑one loan counseling and guidance on repayment plans.
• Track and report on Cohort Default Rates (CDR) and recommend interventions.
• Collaborate with campus departments and loan servicers to support borrower success.
• Deliver financial literacy education and exit counseling sessions.
• Exhibit Core Values

All employees are expected to consistently exhibit Midwest Technical Institute and Delta Technical College’s core values in their daily interactions and work performance. These values are central to our success and culture, and we expect every team member to embody them.

• Positive Attitude
• Respect
• Initiative
• Dedication
• Excellence
• P.R.I.D.E.: To be satisfied and fulfilled by your effort and accomplishment.

Qualifications

Education & Experience: Required

• High School diploma or equivalent. Bachelor’s degree in a related field (Finance, Education, Counseling, etc.). preferred
• Minimum 1-2 years of experience in financial aid, loan servicing, collections or student default prevention.
• Strong communication, organizational, and counseling skills.
• Ability to handle a high call volume while maintaining excellent customer service.
• Proficiency in Microsoft Office Suite.
• Experience working in federal student loan servicing or financial aid counseling.
• Familiarity with the U.S. Department of Education’s student loan programs and default resolution processes.
• Strong in communication and comfortable speaking with borrowers by phone daily.
• Confident yet empathetic when handling difficult conversations.
• Organized and able to manage notes, follow‑up, and multiple systems efficiently.
• Comfortable working independently in a remote environment while remaining engaged and accountable.
• Adaptable and able to pivot as federal student aid guidance and processes change.
• Detail‑oriented with strong documentation and compliance awareness.
• Reliable with consistent attendance and time management.
• Comfortable with technology and able to quickly learn and navigate multiple platforms and systems.

Working Conditions

• This position may require flexible working hours, including evenings or weekends, depending on business needs.
• Hybrid or remote work options may be available based on company policy.
• Salary – $17.00 - $24.00 hourly

Be part of something that truly matters.

Our students trade uncertainty for confidence, passion for a clear path, and determination for careers they love. As an employee at MTI, you play a direct role in that transformation.

Whether you’re teaching in the classroom or supporting behind the scenes, your work helps students move up in life — gaining skills, building confidence, and creating futures they once thought were out of reach.

Here, success isn’t measured only by outcomes. It's measured by lives changed.

We invest in you - both professionally & personally

Our Total Rewards package encompasses not only your salary, but also support for your health and wellness, work/life balance, and financial future.

• Medical, dental and vision plans available after qualifying service window
• Life Insurance Options
• Short Term / Long Term Disability
• Employee Assistance Program

Financial Future - Company Match up to 4% with our 401(k) plan

Time Off & Work-Life Balance

• Competitive PTO and vacation time available

Employee Scholarship - MTI employees can refer immediate family for a $1,000 scholarship to attend MTI

*Must be employed 90 days and have started prior to October 1st to be eligible for paid time off*Benefits may change during open enrollment.

MTI Faculty & Staff

More than teachers — they’re mentors, guides, and champions of change.

Our instructors are at the heart of everything we do. They bring real‑world experience, industry knowledge, and a genuine passion for helping others succeed.

They don’t just teach skills — they inspire confidence, push students to chase their goals, and guide them toward achieving more than they ever imagined.

At MTI, instructors don’t just prepare students for jobs. They prepare them for life.

The team behind every success story.

Our dedicated staff both behind‑the‑scenes and face‑to‑face with students to support every step of their journey.

From admissions and financial aid to student services and career placement, our teams ensure each student has the tools, resources, and encouragement they need to succeed.

Every role matters. Every department makes an impact. And together, we create an environment where students and employees can thrive.

Our Culture

At MTI, it’s not just about the skills learned. It’s about transforming lives. Unlocking potential. And creating futures full of possibilities for students who never thought any of it was possible.

Our thousands of graduates are proof that when passion meets opportunity, success follows. During their time at MTI, we help them move up, build confidence, and achieve real, lasting success. We’ve had many graduates come back to MTI as instructors and use their experience to teach the next generation.

The MTI team is united by a shared purpose: helping our students start rewarding careers.

Together, we’re not just changing careers — we’re changing lives.

• Positive Attitude - Be a source of positive energy that lifts up the people around you.
• Respect - Treat others with compassion, integrity, and courtesy and do not rush to judgment.
• Initiative - Seize the opportunities in front of you to create a better, more enriching learning environment.
• Dedication - Fully commit and give your maximum time and energy.
• Excellence - Strive for high quality in every action to create work that shines.
• P.R.I.D.E.: To be satisfied and fulfilled by your effort and accomplishment.

Your success is our students’ success.

The success of our students is our WHY — it’s the reason we do what we do.

When you join MTI, you become part of a team that believes in people, invests in growth, and works every day to make a meaningful difference.

If you’re looking for more than just a job, if you want a career with purpose…we want to meet you.